Frequently Asked Questions
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Problems with the Printing Quality
colors are inaccurate
General FAQ
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Cannot Configure Network Settings
- Message Appears on Computer During Setup
- Cannot Proceed beyond Printer Connection Screen/Connect Cable Screen
- "Failed to connect to the wireless router." Appears
- Printer Cannot Be Used After Replacing Wireless Router or Changed Router Settings
- Error Occurs During Wi-Fi Setup
- Taking Time to Setup Process (Windows)
Cannot Find Printer on Network
Cannot Print over Network
Network Connection Problems
Printer Problems
Printing Problems
Paper is not Fed or Ejected Properly
- Remove Jammed Roll Paper
- Remove a Jammed Sheet
- Remove Jammed Paper (Paper Feed Slot)
- Roll paper cannot be inserted into the Paper Feed Slot
- Printer Does Not Pick up or Feed the Paper/"No Paper" Error
- Roll Paper Remains/Lacks under Quantity Management
- The printer ejects blank, unprinted paper
- When printing on roll paper, the printed surface becomes scratched
