Roll paper cannot be inserted into the Paper Feed Slot

1. Check 1 Is the roll paper curled?

   Straighten out curls and reload the roll.

2. Check 2 Is paper jammed in the feed slot?

   Remove the jammed paper.

   • Remove Jammed Roll Paper
   • Remove a Jammed Sheet

3. Check 3 Check the paper information on the HOME screen.

   Select the paper setting display area on the HOME screen of the touch screen, and if "Roll" is not displayed, select Replace paper or Load roll paper from the Roll paper settings screen, and then load the roll paper.

   

4. Check 4 The leading edge of the roll paper may not be cut properly.

   If the leading edge of the roll paper is crooked or folded, the paper may not be fed correctly. Cut the leading edge with scissors to straighten it.