Printer Does Not Print

1. Check 1 Make sure printer is turned on.

   If not, make sure the printer is securely plugged in and press ON button to turn on.

   The ON lamp flashes while the printer is initializing. Wait until the ON lamp stops flashing and remains lit.

   Note

   • If you are printing large data such as photos or other graphics, printing may take longer to start. The ON lamp flashes while the computer is processing data and sending it to the printer. Wait until printing starts.

2. Check 2 Make sure printer is properly connected to computer.

   If you are using a USB cable, make sure it is securely connected to both the printer and the computer. When the USB cable is securely plugged in, check the following:

   • If you are using a relay device such as a USB hub, disconnect it, connect the printer directly to the computer, and retry the printing. If printing starts normally, there is a problem with the relay device. Contact the vendor of the relay device.

   • There could also be a problem with the USB cable. Replace the USB cable and retry the printing.

   If you use the printer with a network connection, make sure the printer is correctly set up for network use.

   • Cannot Find Printer while Using Wi-Fi
   • Cannot Find Printer while Using Wired LAN

   Note

   • Wi-Fi Connection Assistant allows you to diagnose and repair the network status.

     Select the link below to download Wi-Fi Connection Assistant and install it.

     • Checking Printer Connection Status Using Wi-Fi Connection Assistant

3. Check 3 Make sure paper settings match information set for the printer

   If the paper settings do not match the information set for the printer, an error message appears on the touch screen. Follow the instructions on the touch screen to solve the problem.

4. Check 4 If printing from a computer, delete unnecessary print jobs.

   • For Windows:

     • Deleting the Undesired Print Job

   • For macOS:

     • Deleting the Undesired Print Job

5. Check 5 Is your printer's printer driver selected when printing?

   The printer will not print properly if you are using a printer driver for a different printer.

   • For Windows:

     Make sure "Canon XXX" (where "XXX" is your printer's name) is selected in the Print dialog box.

     Note

     • If multiple printers are registered to your computer, set your printer as default printer to make the one selected by default.

       For Windows 10:

       If you have set the default printer, additional settings are required to stop Windows 10 from changing the default printer.

       Select Settings > Devices > Printers & scanners and uncheck Let Windows manage my default printer.

   • For macOS:

     Make sure your printer's name is selected in Printer in the Print dialog.

     Note

     • If multiple printers are registered to your computer, select Set as Default Printer from System Preferences > Printers & Scanners for a printer to make the one selected by default.

6. Check 6 If printing from your computer, restart the computer.

   Restart the computer and try printing again.