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Cannot Connect to the Printer

Cannot Connect to a Printer after Network Configuration Changes

It may take a while for the computer to obtain an IP address, or you may need to restart your computer.

Make sure the computer has obtained a valid IP address, and try again to find the printer.

Cannot Connect to a Printer via Wi-Fi

  1. Check 1 Check the power status of printer and devices (e.g. wireless router or computer) connected to the network.

    Turn on the printer or devices.

    If the power is already turned on, turn it off and on again.

    It may be necessary to resolve wireless router problems (e.g. update interval of a key, problems of DHCP update interval, energy saving mode, etc.) or to update the wireless router firmware.

    For details, contact the manufacturer of your wireless router.

  2. Check 2 Can you view any web pages on your computer?

    Make sure your computer is connected to the wireless router properly.

    For more on checking computer settings or connection status, see the instruction manual supplied with the computer or contact the manufacturer.

  3. Check 3 Is the printer connected to the wireless router?

    Use the icon on the touch screen to check the connection status between the printer and wireless router. If the icon is not displayed, Wi-Fi is disabled. Turn on wireless communication on the printer.

  4. Check 4 Make sure the printer and wireless router network settings match.

    Make sure the network settings of the printer (e.g. wireless router name, SSID, network key, etc.) are identical with those of the wireless router.

    To check the settings of the wireless router, refer to the instruction manual provided with it or contact its manufacturer.

    To check the current network settings of the printer, print out the network setting information.

    Note

  5. Check 5 Make sure the printer is not placed too far away from the wireless router.

    If the distance between the printer and wireless router is too far, wireless communication becomes poor. Place the printer and wireless router close to each other.

    Note

    • Though an antenna is attached to most wireless routers, note that some of them have it inside.

  6. Check 6 Make sure wireless signal is strong. Monitor signal status and move printer and wireless router as necessary.

    Place the printer and wireless router where there are no obstacles between them. Wireless communication between different rooms or floors is generally poor. Wireless communication can be impeded by building materials containing metal or concrete. If the printer cannot communicate with the computer over a Wi-Fi due to a wall, place the printer and the computer in the same room.

    In addition, if a device like a microwave oven that emits radio waves of the same frequency bandwidth as a wireless router is nearby, it may cause interference. Place the wireless router as far away from interference sources as possible.

    Note

  7. Check 7 Make sure of the Wi-Fi channel numbers used for your computer.

    You need to have the same Wi-Fi channel number that you are using for the wireless router as your computer. It is normally set in the way that you can use all the Wi-Fi channels. However, when the channels that you are using are restricted, the Wi-Fi channels do not match.

    See the instruction manual provided with your computer and check the Wi-Fi channel number available for your computer.

  8. Check 8 Make sure channel set on wireless router is a usable channel as confirmed in Check 7.

    If it is not, change the channel set on the wireless router.

  9. Check 9 Make sure security software's firewall is off.

    If your security software's firewall is on, a message may appear warning you that Canon software is attempting to access the network. If this warning message appears, set security software to always allow access.

    If you are using any programs that switch between network environments, check their settings.

  10. Check 10 If printer is connected to an AirPort Base Station via LAN, make sure you use alphanumeric characters for network identifier (SSID). (macOS)

If the problem is not resolved, redo setup.

  • For Windows:

    Perform setup using the Setup CD-ROM or from Setup Guide.

  • For macOS:

    Perform setup from Setup Guide.

Cannot Connect to a Printer through Wireless Direct

  1. Check 1 Check the power status of printer and other devices (smartphone or tablet).

    Turn on the printer or devices.

    If the power is already turned on, turn it off and on again.

  2. Check 2 Is the icon displayed on the touch screen?

    If not, Wireless Direct is disabled. Turn on Wireless Direct.

  3. Check 3 Check the settings of your device (smartphone/tablet).

    Make sure Wi-Fi is enabled on your device.

    For details, refer to your device's instruction manual.

  4. Check 4 Make sure printer is selected as connection for device (e.g. smartphone or tablet).

    Select the identifier for Wireless Direct (SSID) specified for the printer as the connection destination for devices.

    Check the destination on your device.

    For details, refer to your device's instruction manual or visit the manufacturer's website.

    To check the identifier for wireless direct (SSID) specified for the printer, display it using the operation panel of the printer or print out the network setting information of the printer.

  5. Check 5 Have you entered the proper password specified for the Wireless Direct?

    To check the password specified for the printer, display it using the operation panel of the printer or print out the network setting information of the printer.

  6. Check 6 Make sure the printer is not placed too far away from the device.

    If the distance between the printer and device is too far, wireless communication becomes poor. Place the printer and device close to each other.

  7. Check 7 Make sure 5 devices are already connected.

    Wireless Direct does not allow more than 5 devices to be connected.

Cannot Connect to a Printer via Wired LAN

  1. Check 1 Make sure the printer is turned on.

  2. Check 2 Make sure the LAN cable is connected properly.

    Make sure the printer is connected to the router with the LAN cable. If the LAN cable is loose, connect the cable properly.

    If the LAN cable is connected to the WAN side of the router, connect the cable to the LAN side of the router.

If the problem is not resolved, redo setup.

  • For Windows:

    Perform setup using the Setup CD-ROM or from Setup Guide.

  • For macOS:

    Perform setup from Setup Guide.

Cannot Print through Network

  1. Check 1 Make sure the computer is connected to the wireless router.

    For more on how to check the computer settings or connection status, see your computer instruction manual or contact its manufacturer.

  2. Check 2 If the printer driver is not installed, install it. (Windows)

    Install the printer driver using the Setup CD-ROM or install it from Setup Guide.

  3. Check 3 When using Wi-Fi, make sure wireless router does not restrict which computers can access it.

    For more on connecting to and setting up your wireless router, see the wireless router instruction manual or contact its manufacturer.