Frequently Asked Questions

Cannot Configure Settings

• Cannot Proceed Beyond Printer Connection Screen (Cannot Find Printer Connected via USB)
• "Failed to connect to the wireless router." Appears

Cannot Find Printer

• Cannot Find Printer on Network
• Searching Printer by IP Address or Host Name During Setup

Cannot Print in Network Environment

• Cannot Print over TCP/IP Network
• Cannot Print over Bonjour networks
• Cannot Print Using AirPrint
• Suddenly the Printer Lost Connection

Paper Jam

• Remove Jammed Roll Paper
• Remove a Jammed Sheet
• Remove Jammed Paper (Paper Feed Slot)

Paper Feed

• Roll paper cannot be inserted into the Paper Feed Slot
• Cannot load sheets
• The paper type that I want to print is not displayed on the Touch Screen
• Estimated paper type does not match the loaded paper type
• Paper widths with high transparency cannot be detected
• Roll Paper Remains/Lacks under Quantity Management

Paper Ejection

• The printer ejects blank, unprinted paper
• Printer Keeps Ejecting the Roll Paper
• Printed pages are not collected cleanly in the basket

Cutting

• Paper is not cut
• Paper is not cut straight
• Cutter Blade Does Not Work While Cutting Is in Progress
• I want to know how to configure roll cutting
• I want to configure so that the roll is cut automatically after waiting for the ink to dry
• The Leading Edge of the Paper is Cut Automatically / Too Much of the Leading Edge of the Paper is Cut

Malfunctions

• Printer Does Not Turn On
• The printer does not respond even if print jobs are sent
• If the Printer Makes a Strange Sound

Panel Display

• Messages advising to check the maintenance cartridge are not cleared
• The Data Lamp on the Operation Panel Does Not Light
• Printing stops and an error message is displayed
• Warning Message is Displayed When Performing Color Calibration

Ink

• Printer consumes a lot of ink
• Ink Level Detection
• Does this printer support sub-ink tank system

Specifications

• Paper types that can be used with this printer / What paper type to select

Original Feeding

• Clearing a jammed original
• The original size is not recognized correctly
• Original feeding stopped

Output Results

• Dirt or black dots appear in copy/scan
• Streaks appear in copy/scan
• Colors are uneven in copy/scan
• The length in the paper eject direction is not accurate in copy/scan
• The image is misaligned in copy/scan
• The image is blurry in copy/scan
• The colors of the original and the image do not match in copy/scan
• Images have whited out or blacked in areas in copy/scan
• Moiré appears in copy/scan