The colors of the original and the image do not match in copy/scan

If problems occur with copying, you need to identify whether the issue is with scanning or printing.

Scan the original, and if you see similar problems in the scanned image, see Scan-related troubleshooting. If there are no problems with the scanned image, see Print-related troubleshooting.

Scan-related troubleshooting

1. Check 1 Has the monitor been calibrated?

   To match colors, the monitor must be calibrated.

2. Check 2 Are the actually-set original and the original type as selected in the touch screen the same?

   • Setting Items for Scanning Using Operation Panel

3. Check 3 Adjust other scan setting values.

   • Setting Items for Scanning Using Operation Panel

   Note

   • If the issue improves by adjusting the scan settings, the same problem may also occur when copying, so it is recommend to adjust the copy settings as well.

     • Setting Items for Copying

Print-related troubleshooting

1. See the check items related to the printer and paper on the following pages.

   • Printed colors are inaccurate
   • Documents are printed in monochrome