Frequently Asked Questions
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Problems with the Printing Quality
colors are inaccurate
General FAQ
- I want to easily create vertical or horizontal banners
- Does this printer support sub-ink tank system
- I want to know how to configure roll cutting
- I want to configure so that the roll is cut automatically after waiting for the ink to dry
- How do I print without borders
- I want to know the paper types that can be used in this printer
- The paper type that I want to print is not displayed on the Touch Screen
- Can I perform duplex printing
- I want to perform enlargement printing
- Network Settings and Common Problems
Solve Problems
Problems Regarding Paper
- Remove Jammed Roll Paper
- Remove a Jammed Sheet
- Remove a Sheet that Fell into the Printer
- Roll paper cannot be inserted into the Paper Feed Slot
- Paper is not fed automatically
- Roll Paper Is not Switched Automatically
- Roll Paper Is not Fed Automatically
- Paper Source Does Not Switch When Roll Paper Is Used Up
- Roll Paper Remains/Lacks under Quantity Management
- Cannot load sheets
- Paper is not cut straight
- Paper is not cut
- Cutter Blade Does Not Work While Cutting Is in Progress
- The size of clear film cannot be detected
- Margins are wide
- When printing on roll paper, the printed surface becomes scratched
Printing Does Not Start
- Printer Suddenly Stopped Working for Some Reason
- The Data lamp on the Operation Panel does not light up
- The printer does not respond even if print jobs are sent
- "Preparing the ink system." is displayed
- "Agitating the ink" is displayed
- Message Is Displayed and Borderless Printing Fails
- "The tray is full." is displayed even though the Top Delivery Tray is not full
The Printer Stops During a Print Job
Cannot Print over Network
Cannot Find Printer on Network
Installation Problems
HP-GL/2 problems
- With HP-GL/2, printing is misaligned
- Lines or images are missing in printed HP-GL/2 jobs
- Lines are printed too thick or thin in HP-GL/2 print jobs
- HP-GL/2 jobs are printed in monochrome (or color)
- Printed colors of lines are inaccurate during HP-GL/2 printing
- HP-GL/2 jobs are printed 6 mm larger than specified
- HP-GL/2 jobs are printed at maximum size, even if a standard size is specified
- HP-GL/2 printing takes a long time
- The printer stops when printing a HP-GL/2 job (the carriage stops moving)
