Frequently Asked Questions
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If the support codes are displayed on the LCD of the printer, refer to List of Support Codes for Printer Errors.
Print Quality Problems
Uneven, Streaks, Faint
Inaccurate colors
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Error
Network
Printing
Security / Other
Error
Network
- Network Connection Setup Guide
- Network Communication Problems
- Connecting with Wireless Direct
- Connecting to a Printer
- Solve Network Troubles with The Printer's Diagnostic Functions
- Cannot Find Printer on Network (Windows/macOS)
- Check the SSID and Encryption Key of the Wireless Router Connected to Your Computer or Smartphone
Printing
Questions not Listed Above
Network
- Cannot Proceed Beyond Printer Connection Screen
- Change to Offline (Windows)/Cannot Communicate (Windows)
- Printing Network Setting Information
- Switching Printer's Connection to Network or Devices
- Network Key (Password) Unknown
- Cannot Remember Printer's Administrator Password
- Printer Cannot Be Used After Replacing Wireless Router or Changed Router Settings
- Message Appears on Computer During Setup
- Checking Network Information of Printer
- Restoring Printer's LAN Settings to Defaults
- USB Connection Problems
- Updating Printer Firmware
- Manual connect
- Network Solution 1-2-3
Printing
