Printer Does Not Print

Check 1 Make sure printer is turned on.

If not, make sure the printer is securely plugged in and press ON button to turn on.

The ON lamp flashes while the printer is initializing. Wait until the ON lamp stops flashing and remains lit.

Note
- If you are printing large data such as photos or other graphics, printing may take longer to start. The ON lamp flashes while the computer is processing data and sending it to the printer. Wait until printing starts.
Check 2 Make sure printer is properly connected to computer.

If you are using a USB cable, make sure it is securely connected to both the printer and the computer. When the USB cable is securely plugged in, check the following:
- If you are using a relay device such as a USB hub, disconnect it, connect the printer directly to the computer, and retry the printing. If printing starts normally, there is a problem with the relay device. Contact the vendor of the relay device.
- There could also be a problem with the USB cable. Replace the USB cable and retry the printing.
If you use the printer with a network connection, make sure the printer is correctly set up for network use.
- Cannot Find Printer on Network (Windows/macOS)
Note
- Wi-Fi Connection Assistant allows you to diagnose and repair the network status.
  
  Select the link below to download Wi-Fi Connection Assistant and install it.
  - Checking Printer Connection Status Using Wi-Fi Connection Assistant
  Refer to below in regard to starting up Wi-Fi Connection Assistant.
  - For Windows:
    - Starting Up Wi-Fi Connection Assistant
  - For macOS:
    - Starting Up Wi-Fi Connection Assistant
Check 3 Make sure paper settings match information set for top feed or manual feed tray.

If the paper settings do not match the information set for the top feed or manual feed tray, an error message appears on the operation panel. Follow the instructions on the operation panel to solve the problem.

Note
- You can select whether the message which prevents misprinting is displayed.
  - To change the message view setting when printing using the printer's operation panel:
    - Paper-related settings
  - To change the message view setting when printing using the Printer Driver:
    - Changing the Printer Operation Mode (Windows)
    - Changing the Printer Operation Mode (macOS)
Check 4 If printing from a computer, delete unnecessary print jobs.
- For Windows:
  - Deleting the Undesired Print Job
- For macOS:
  - Deleting the Undesired Print Job
Check 5 Make sure that the multi-purpose tray guide is closed.

If the multi-purpose tray guide is opened, close it.
Check 6 Is the manual feed tray in the paper feed position?

If the multi-purpose tray guide is in the paper jam clearing position, return the tray to the paper feed position.
Check 7 Is your printer's Printer Driver selected when printing?

The printer will not print properly if you are using a Printer Driver for a different printer.
- For Windows:
  
  Make sure "Canon XXX series" (where "XXX" is the model name) is selected in the Print dialog box.
  
  Note
  - If multiple printers are registered to your computer, set your printer as Let Windows manage my default printer so that it is selected by default.
    - Default Printer Keeps Changing (Windows)
- For macOS:
  
  Make sure your printer's name is selected in Printer in the Print dialog.
  
  Note
  - If multiple printers are registered to your computer, select Set as Default Printer from System Settings > Printers & Scanners for a printer to make the one selected by default.
Check 8 Does the page size setting match the size of paper loaded in the printer?
- For Windows:
  
  Check the displayed message to clear the error. Then, check Page Size setting in Page Setup sheet of the Printer Driver and load paper that is the same size as the setting and try printing again.
  
  Set the printer not to detect the width of the paper using the Printer Driver.
  
  To set the printer not to detect the width of the paper, open the Printer Driver setup window, and in Custom Settings under Maintenance sheet, select Disables paper width detection when printing from computer check box, and then click OK.
  
  To open the Printer Driver setup window, see Opening Printer Driver's Setup Screen.
  
  Clear Disables paper width detection when printing from computer check box again once printing is complete, and then click OK.
- For macOS:
  
  Check the displayed message to clear the error. Then, check Page Size setting in Print dialog and load paper that is the same size as the setting and try printing again.
  
  Set the printer not to detect the width of the paper using the Canon IJ Printer Utility2.
  
  To set the printer not to detect the width of the paper, open the Canon IJ Printer Utility2, select Custom Settings in the pop-up menu, select Disable paper width detection when printing from computer check box, and then click Apply.
  
  To open the Canon IJ Printer Utility2, see Opening the Canon IJ Printer Utility2.
  
  Clear Disable paper width detection when printing from computer check box again once printing is complete, and then click Apply.
Check 9 Are media type and paper size specified properly in the Printer Driver?

When the media type is specified to Photo Paper Pro Premium Matte A, Premium Fine Art Rough, or Matte Photo Paper in the Printer Driver, specify a paper size from the following size that has wide margins.
- A4 (Margin 25)
- Letter (Margin 25)
- A3 (Margin 25)
- A3+ (Margin 25)
- 11"x17" (Margin 25)
- L 89x127mm
- 4"x6" 10x15cm
- 210x594mm (Margin 25)
Important
- By canceling the safety margin regulation with the following method, you can print with normal paper size.
  - For Windows:
    
    Click Print Options on Page Setup sheet of the Printer Driver. Then select Cancel the safety margin regulation for paper size check box in the dialog that appears.
  - For macOS:
    
    Select Cancel Margin Regulation check box in Advanced Paper Settings in the Print dialog.
  If you print with normal paper size, conditions such as paper abrasion may cause paper stains or deterioration of print quality depending on the environment. We recommend that you print with a paper size that has wide margins.
Check 10 Reconfigure the printer port settings. (Windows)
- For connecting printer to computer using USB cable:
  
  Delete the printer registered to your computer to be recognized again.
  - For Windows 11:
    1. Check that printer is turned on.
    2. Open Set Printers & scanners and click the icon of the printer that needs to fix the printer port settings.
    3. Click Remove and delete the printer.
    4. Unplug the USB cable from the printer.
    5. Reconnect the USB cable.
      
      The Printer Driver rebuilding starts and a new printer icon is added.
  - For Windows 10:
    1. Check that printer is turned on.
    2. Open Set Printers & scanners and click the icon of the printer that needs to fix the printer port settings.
    3. Click Remove device and delete the printer.
    4. Unplug the USB cable from the printer.
    5. Reconnect the USB cable.
      
      The Printer Driver rebuilding starts and a new printer icon is added.
  - For Windows 8 / Windows 8.1:
    1. Check that printer is turned on.
    2. Select Devices and Printers in the Control Panel and right-click the icon of the printer that needs to fix the printer port settings.
    3. Select Remove device and delete the printer.
    4. Unplug the USB cable from the printer.
    5. Reconnect the USB cable.
      
      The Printer Driver rebuilding starts and a new printer icon is added.
  If the printer icon is not added after about 5 minutes USB cable is reconnected, Printer Driver is not installed correctly. Redo setup.
- For connecting printer to the network:
  
  Wi-Fi Connection Assistant allows you to diagnose and repair the network status.
  
  Select the link below to download Wi-Fi Connection Assistant and install it.
  - Checking Printer Connection Status Using Wi-Fi Connection Assistant
  Refer to below in regard to starting up Wi-Fi Connection Assistant.
  - Starting Up Wi-Fi Connection Assistant
Check 11 Are you trying to print a large data file? (Windows)

If you are trying to print a large data file, it takes a long time to start printing.

If the printer does not start printing after a certain period of time, select On for Prevention of Print Data Loss on the Print Options dialog box.

For details, refer to Page Setup Tab Description.

Important
- Selecting On for Prevention of Print Data Loss may reduce print quality.
- After printing is completed, select Off for Prevention of Print Data Loss.
Check 12 WSD Printer Driver is enabled, you may not be able to print.

Set WSD settings to Disable or reinstall MP Drivers (Printer Driver).

For Wi-Fi

Select LAN settings on HOME screen > Wi-Fi > Settings > Advanced > WSD settings in this order, and select Disable for Enable/disable WSD.

For Wired LAN

Select LAN settings on HOME screen > Wired LAN > Settings > Advanced > WSD settings in this order, and select Disable for Enable/disable WSD.

To install MP Drivers (Printer Driver)
- Set Up
Check 13 If printing from your computer, restart the computer.

Restart the computer and try printing again.

Important
- For Windows:
  
  To restart your computer, choose Restart instead of Shut down.