The surface of the paper is dirty

1. Check 1 Is the paper retainer clean?

   Clean the paper retainer.

   • Cleaning Inside the Top Cover

2. Check 2 Are you using plain paper?

   Set the media type to PlainP(Quick-dry) or PlainP(Instant-dry) for improved quick-drying.

   • Changing the Type of Paper

3. Check 3 Are you using coated paper?

   Set the media type to CoatedP (Instant-dry) with improved quick drying property.

4. Check 4 Does this paper take longer to dry?

   Increase the length of the Pause between pages and Pause between scans settings from the touch screen menu.

   • Specifying the Ink Drying Time

   Note

   • When printing on paper that takes longer to dry, the paper may curl during printing and come in contact with the output tray.

     In such situations, set an Ink drying wait time and an Ink drying target area for Pause between scans in the touch screen menu.

     However, note that printing will now take longer.

   • In a hot and humid environment, rolling paper printed with images containing areas of saturated color may transfer ink to the contact surface, affecting print quality.

     Move the printer to a different environment, or let the paper dry before rolling it.

5. Check 5 Is the inside of the roll cover clean?

   Clean any dirt or paper dust from the inside of the roll cover with a completely wrung out damp cloth, and then dry with a soft dry cloth.

6. Check 6 Has cleaning been performed?

   Clean the inside of the printer by loading paper that is wider than the dirty paper. If one cleaning does not help, perform cleaning again.

   • Cleaning Inside the Printer

7. Check 7 Is the output location set to the top?

   Switch the output location to the front. Refer to the following for how to switch the output location.

   • Specifying the Output Location for Rolls

   Refer to the following for how to use the basket when outputting to the front.

   • Using the Basket on the Front of the Printer

   Note

   • In a hot and humid environment, rolling paper printed with images containing areas of saturated color may transfer ink to the contact surface, affecting print quality.

     Move the printer to a different environment, or let the paper dry before rolling it.

8. Check 8 Does the paper loaded on the printer match the media type selected in the printer driver?

   The platen may become dirty if the loaded paper does not match the settings. We recommend that you clean the platen before printing again.

   • Cleaning Inside the Top Cover

   When printing with the media type loaded in the printer, specify the same media type in the printer driver.

   • Loading Rolls in the Printer
   • Loading Sheets in the Printer

   When printing with the media type loaded in the printer, specify the media type in the printer driver.

   • Printing with Easy Setup (Windows)
   • Printing with Easy Setup (macOS)

   Note

   • When Auto (Use Printer Settings) is selected for the media type, printing is performed with the media type loaded in the printer.

   • Click Get Information to reflect the paper information set in the printer to the printer driver.

9. Check 9 Does the paper type selected in the printer driver or on the touch screen match the actual paper type loaded?

   The platen may become dirty if the loaded paper does not match the settings. We recommend that you clean the platen before printing again.

   • Cleaning Inside the Top Cover

   Set the correct paper type on the touch screen.

   • Changing the Type of Paper

10. Check 10 Dirt may be removed by letting a blank sheet of paper pass through.

    Perform a paper feed from the touch screen.

    • Feeding Roll Paper Manually

11. Check 11 If you are using plain paper, changing the settings from the printer driver may improve the print results.

    • For the Easy Settings

      Set Print Target to Photo (Color) or Poster.

      • Printing By Setting Print Purpose

    • For the Advanced Settings

      Select Image in Print Priority.

      • Printing Using Detailed Setting Mode

12. Check 12 If you are using rolls, are you using the recommended paper and recommended environment?

    Using rolls or environments other than those recommended, may result in increased curl and rubbing of the print head. Use the recommended paper and recommended environment.

    • Paper Settings List (Roll Paper)

13. Check 13 Are you letting many sheets accumulate in the top delivery tray?

    If you let a large number of sheets accumulate in the top delivery tray before removing the paper, the bottom sheet of paper may get dirty. In this case, remove the paper one sheet at a time.