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Printer's Wireless Icon/LED Indicates Not Connected State

If the Wi-Fi icon is not displayed or is indicated as Wi-Fi off or Wi-Fi on but no connection on the printer's screen, take the following measures.

  1. Restart the router and turn the printer off and on.
    1. Restart the router.
    2. Turn off the printer, then unplug the power cord, then turn the printer on again.

      Printing will start automatically after communication is established.

      When turning off the router, you will be temporarily unable to connect to the Internet. Also, depending on the environment, IP phones may become temporarily unavailable but will recover after the power is turned off and on again.

  2. Check if the networks (SSID) match.

If connected but cannot print, check the following steps.

  1. Step 1 Connect with the WPS button

    When connecting with the WPS button, you do not need to enter the SSID and encryption key. Furthermore, although there are many cases where WPS (connection by button) is indicated with a different name by wireless router manufacturers, in some cases there is still compatibility with WPS. Try using the button.

    Even if the first attempt fails, a connection can be established in many cases if you try again.

    However, if a stealth function is enabled on the wireless router, if only WPA3 encryption is set, or if other special settings are configured on the wireless router, connection with WPS will not be possible.

    Depending on the manufacturer and model of the wireless router, if encryption including WPA3 is set, you may not be able to connect using WPS.

  2. Step 2 Switch to manual connection

    In a case where connecting by WPS is not possible, first switch to manual connection and check that the wireless router to which you want to connect is displayed on the screen. If it is displayed, enter the confirmed encryption key as is, and connect.

    If it is not displayed, connecting may be possible if you directly enter the SSID in manual connection.

    Refer to Types of Printer Network Connections and then proceed with connecting. When entering the SSID and encryption key in manual input, you need to make sure the character strings are entered exactly the same including with respect to uppercase and lowercase letters.

If cannot connect, proceed to the next step.