Loading Rolls in the Printer

Important

• Roll paper cannot be loaded when the basket is being used. Stow the basket and close the accessory drawer when loading roll paper.

  • Using the Basket on the Front of the Printer

• Always load rolls when the printer is on. If the printer is off when you load a roll, the paper may not be advanced correctly when you turn the printer on.

• Before loading a roll, confirm whether the inside of the inner cover or the front output guide is soiled. If these areas are dirty, we recommend cleaning them in advance. (See "Cleaning Inside the Top Cover."). (See "Cleaning the Printer Exterior.").

• If Paper retention settings is set to Release, the roll paper is not fed automatically.

• For details on the paper that can feed roll paper automatically, see "Paper Information List."

Note

• Roll paper can be loaded in the upper and lower feed slots. The procedure for loading the roll paper is the same for the upper and lower feed slots.

  The following describes the procedure for loading the roll paper in the upper feed slot.

• When roll paper cannot be fed automatically, see "Roll Paper Is not Switched Automatically."

• Watch the movie

1. Tap paper settings display area on Home screen of touch screen.

   

   Note

   • If the Home screen does not appear, tap the HOME button.

   • When selecting Enable in Roll paper auto feed.

     Go to step 2.

   • When selecting Disable in Roll paper auto feed.

     1. Tap area.

     2. Tap Load paper or Replace paper, check message that appears, and then tap Yes.

   Note

   • When loading in the lower feed slot, tap area.

   • If cut sheet or another roll is fed, a message is displayed asking you to remove it first.

     After following the instructions on the screen to remove the paper, redo the operation.

   • If roll paper is loaded but not fed, a message asking whether or not to feed the roll paper is displayed.

     Tap Replace paper, remove the paper, and go to the next step.

2. Open roll cover 1.

   

3. Hold flanges (A) so that holder stopper is on left, slowly place roll holder on open roll cover.

   

   Caution

   • When placing the roll paper, be careful not to drop it and hurt yourself.

   • When loading the roll paper, do not set it directly in the printer, but place it on the opened roll cover once. It may hurt your lower back.

   Important

   • Before loading the roll paper in the printer, make sure the roll holder is installed in the correct direction.

   • Install the roll holder so that the roll paper is not loaded in the opposite direction.

   • Do not apply excessive pressure to the roll cover by dropping the roll holder, stepping, or sitting on it.

   Note

   • For the procedure for attaching the roll paper to the Roll Holder, see "Loading Rolls on the Roll Holder."

4. Slide the roll holder to the right.

   

5. Hold flanges (A) part and set roll holder shaft so that it aligns with left and right guide grooves (B) of roll holder slot.

   

Caution

• When setting, be careful not to get your fingers caught between the roll holder and the printer.

Important

• If the leading edge of the roll paper is secured with tape or a paper band so that it will not unravel, remove the tape or paper band before loading the roll paper in the printer.

  If you load the paper in the printer with the leading edge secured, only part of the roll paper is fed to the paper feed slot, resulting in damage to the roll paper.

• If the leading edge of the roll paper is cut crooked or folded, it may not be fed correctly. Cut the leading edge of the roll paper with scissors or the like and straighten it.

• Make sure that the roll paper is not slack before loading it.

• Take up any slack in the roll paper before loading it.

• If the paper is wrinkled or warped, straighten it out before loading it.

• Load the roll so that there is no gap between the right edge of the paper and the Roll Holder.

  

• Depending on the paper, the roll paper may be scratched when being fed and not feed well. In this case, you must feed the paper manually after setting Paper retention settings to Release on the touch screen. Lift the release lever, advance the roll paper until its leading edge appears on platen, lower the release lever, and then proceed to the next step. However, if Paper retention settings is set to Release, automatic switching of the upper and lower rolls is not possible.

• When selecting Enable in Roll paper auto feed.

  Go to step 6.

• When selecting Disable in Roll paper auto feed.

  Pull out roll paper evenly, insert leading edge between roll paper and arrows (A) directly beneath it, and feed roll paper until you hear a sound.

  

  Important

  • When feeding the leading edge of the roll paper, make sure the entire width of the roll paper is separating and feeding from the roll. If the roll paper is fed with some of the roll paper still stuck to the roll, the roll paper will be damaged.

  • Be careful not to soil the printing surface of roll paper as you insert it in the slot. This may affect the printing quality. We recommend wearing clean cloth gloves when handling rolls to protect the printing surface.

6. Close roll cover 1.

   

   • When selecting Enable in Roll paper auto feed.

     The roll paper is fed.

   • When selecting Disable in Roll paper auto feed.

     Tap Start feeding, and then the roll paper is fed.

   Important

   • Depending on the surrounding environment, the leading edge of roll paper is stuck because of static electricity or humidity so that the roll paper may not be able to be fed correctly. In this case, set Roll paper auto feed to Disable, and then feed the roll paper.

   • If the roll paper is not straight and centered, it may not feed correctly. In this case, set Roll paper auto feed to Disable before feeding.

   • When Roll paper auto feed is Enable and if you attach the roll holder without the roll paper loaded on the roll holder, Preparing to feed the paper... appears on the operation panel. In this case, press the Stop button on the operation panel to cancel feeding.

   Once paper feeding starts, you will need to do the following, based on the Manage remaining roll amount setting, the barcode printed on rolls, and the Media type selection method setting. (See "Keeping Track of the Amount of Roll Paper Left.")

   • When selecting Disable or Auto estimate.

     • When selecting Manual or Auto with confirmation in Media type selection method.

       A menu for selecting the media type appears on the touch screen. Operate the touch screen and select the media type to be used.

     • When selecting Auto detect in Media type selection method.

       You'll see candidate for the media type you've estimated to the touch screen. After 5 seconds, the paper type of the first item is selected. If you choose a different candidate, you can use the touch screen to select the type of paper you want.

     • When selecting Use current media type in Media type selection method.

       A menu for selecting the media type appears on the touch screen. After 5 seconds, the media type will be selected with the fixed media kind.

   • When selecting Barcodes in Manage remaining roll amount and if the barcode is printed.

     The type and amount of paper left is automatically detected based on the barcode printed on the roll. There is no need to specify the type and length of the paper.

   • When selecting Barcodes in Manage remaining roll amount and if the barcode is not printed.

     • When selecting Manual in Media type selection method.

       A menu for selection of the media type and length is shown on the touch screen.Operate the touch screen, select the media type to be used, and enter its length.

     • When selecting Auto with confirmation in Media type selection method.

       A menu for selecting the estimated media type candidates and the paper length. Interact with the touch screen, select the media type you want to use, and enter the length.

     • When selecting Auto detect in Media type selection method.

       A menu for selecting the estimated media type candidates and the paper length.After 5 seconds, the paper type of the first item is selected. If you choose a different candidate, you can use the touch screen to select the type of paper you want.

     • When selecting Use current media type in Media type selection method.

       A menu for selecting the media type and the paper length appears on the touch screen. After 5 seconds, the media type will be selected with the fixed paper kind.

   Important

   • Cut the edge of the roll using the Cut paper function if the edge is creased or soiled. (See "Specifying the Cutting Method for Rolls.")

   • When selecting the media type on the touch screen, make sure the media type set in the printer driver and the media type loaded on the printer match.

   Note

   • If you have selected Auto with confirmation or Auto detect in the Media type selection method and you are using the barcode to manage the remaining roll paper, the barcode is read first. If it fails to read the barcode, it will detect the media type from the estimated result and display the candidate.

   • For details on media types that you can select, see "Paper Information List."

   • Adjusting the printhead alignment with the type of paper to be used in printing may enhance printing quality. (See "Automatic Adjustment to Straighten Lines and Colors.")

   • The width of the roll paper is automatically detected by the printer when the paper is loaded.

     When using roll paper with a user-defined size width, the detected width length and the set width length must exactly match, so even if the correct roll paper is loaded, detection may fail.

     In this case, you can improve it by setting the roll paper width you want to use in Add priority roll paper width.

     • Add priority roll paper width