Troubleshooting
Search by keyword:
Frequently Asked Questions
- I want to easily create vertical or horizontal banners.
- Does this printer support sub-ink tank system?
- I want to know how to configure roll cutting.
- I want to configure so that the roll is cut automatically after waiting for the ink to dry.
- How do I print without borders?
- I want to know the paper types that can be used in this printer.
- The paper type that I want to print is not displayed on the Touch Screen.
- Can I perform duplex printing?
- I want to perform enlargement printing.
- Printer Connection Methods
Examples of Problems
Problems Regarding Paper
- Clearing Jammed Roll Paper
- Clearing a Jammed Sheet
- Roll paper cannot be inserted into the Paper Feed Slot
- Paper is not fed automatically
- Roll Paper Is not Switched Automatically
- Roll Pater Is not Fed Automatically
- Paper Source Does Not Switch When Roll Paper Is Used Up
- Roll Paper Remains/Lacks under Quantity Management
- Cannot load sheets
- Paper is not cut straight
- Paper is not cut
- Cutter Blade Does Not Work While Cutting Is in Progress
- The size of clear film cannot be detected
- Margins are wide
- When printing on roll paper, the printed surface becomes scratched
Printing Does Not Start
The Printer Stops During a Print Job
Problems with the Printing Quality
- Printing is faint
- Paper rubs against the Print Head
- The edges of the paper are dirty
- The surface of the paper is dirty
- The back side of the paper is dirty
- Immediately after borderless printing, the trailing edge margin is soiled during regular printing
- Printed colors are inaccurate
- Banding in different colors occurs
- Colors in printed images are uneven
- Image edges are blurred or white banding occurs
- The contrast becomes uneven during printing
- The length of printed images is inaccurate in the feeding direction
- Images are printed crooked
- Documents are printed in monochrome
- Line thickness is not uniform
- Lines or colors are misaligned
- Borders appear in borderless printing
Cannot Print over Network
Cannot Find Printer on Network
Installation Problems
HP-GL/2 problems
- With HP-GL/2, printing is misaligned
- Lines or images are missing in printed HP-GL/2 jobs.
- Lines are printed too thick or thin in HP-GL/2 print jobs
- HP-GL/2 jobs are printed in monochrome (or color)
- Printed colors of lines are inaccurate during HP-GL/2 printing
- HP-GL/2 jobs are printed 6 mm larger than specified
- HP-GL/2 jobs are printed at maximum size, even if a standard size is specified
- HP-GL/2 printing takes a long time
- The printer stops when printing a HP-GL/2 job (the carriage stops moving)
Other Problems
- The printer does not turn on
- The printer takes time to start up
- If the Printer Makes a Strange Sound
- Messages advising to check the maintenance cartridge are not cleared
- The printer consumes a lot of ink
- Printed pages are not collected cleanly in the basket
- Printed pages are not collected cleanly in the stacker
- Basket Lurches
- When Trim edge first is set, the trimmed paper is drawn into the roll unit
- Ink Level Detection
