The edges of the paper are dirty

1. Check 1 Was printing borderless or on small paper?

   The platen may become dirtied by borderless printing or on small paper sizes.

   Open the top cover and clean the platen.

   • Cleaning Inside the Top Cover

2. Check 2 Is Extension for borderless printing set to a large value?

   The platen may become dirtied by setting a large amount of extension.

   Reduce the value of Extension for borderless printing.

   • Specifying the Amount of Extension for Borderless Printing

3. Check 3 Does the paper loaded on the printer match the media type selected in the printer driver?

   The platen may become dirty if the loaded paper does not match the settings. We recommend that you clean the platen before printing again.

   • Cleaning Inside the Top Cover

   When printing with the media type specified in the printer driver, load the specified media type in the printer.

   • Loading Rolls in the Printer
   • Loading Sheets in the Printer

   When printing with the media type loaded in the printer, specify the media type in the printer driver.

   • Printing with Easy Setup (Windows)
   • Printing with Easy Setup (macOS)

   Note

   • When Auto (Use Printer Settings) is selected for the media type, printing is performed with the media type loaded in the printer.

   • Click Get Information to reflect the paper information set in the printer to the printer driver.

4. Check 4 When loading paper in the printer, is the media loaded the same as the media type selected on the touch screen?

   The platen may become dirty if the loaded paper does not match the settings. We recommend that you clean the platen before printing again.

   • Cleaning Inside the Top Cover

   Set the correct media type on the touch screen.

   • Changing the Type of Paper

5. Check 5 Is the paper creased or curled?

   Straighten out the wrinkles or curls and reload the paper.

   • Loading Rolls in the Printer
   • Loading Sheets in the Printer

6. Check 6 In the touch screen menu, is Cut-dust reduction in Advanced paper settings set to ON?

   A cut dust reduction line is printed at the paper cut position when Cut-dust reduction is set to ON.

   If cutting dust reduction is not required, set Cut-dust reduction to OFF.

   • Reducing Dust from Cutting Rolls

7. Check 7 Is the Print head height set too low in the touch screen menu?

   Set Paper thickness (head height) to the value higher than the current one.

   • Changing the Print Head Height

8. Check 8 Is the paper thick, or a type that curls easily or is prone to buckling after absorbing ink?

   • If using paper-based printing material such as thick-coat paper, set Transport unit vacuum strength in the touch screen menu to Medium-strong or Strong.

   • If using film-based printing material such as tracing paper, set the Transport unit vacuum strength in the touch screen menu to Standard, Medium-strong, or Strong.

   If that does not resolve the problem, increase the Paper thickness (head height) setting in the touch screen menu.

   • Adjusting Vacuum Strength
   • Changing the Print Head Height

9. Check 9 Is the output guide clean?

   Clean the output guide.

   • Cleaning Inside the Top Cover

10. Check 10 If you are using plain paper, changing the settings from the printer driver may improve the print results.

    • For the Easy Settings

      Set Print Target to Photo (Color) or Poster.

      • Printing By Setting Print Purpose

    • For the Advanced Settings

      Select Image in Print Priority.

      • Printing Using Detailed Setting Mode

11. Check 11 If you are using rolls, are you using the recommended paper and recommended environment?

    Using rolls or environments other than those recommended, may result in increased curl and rubbing of the print head. Use the recommended paper and recommended environment.

    • Paper Settings List (Roll Paper)