Frequently Asked Questions
If the support codes are displayed on the operation panel of the printer, refer to List of Support Codes for Printer Errors.
Problems with the Printing Quality
Unevenness, Banding, Faint
colors are inaccurate
General FAQ
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Cannot Configure Network Settings
- Message Appears on Computer During Setup
- Cannot Proceed Beyond Printer Connection Screen (Cannot Find Printer Connected via USB)
- "Failed to connect to the wireless router." Appears
- Printer Cannot Be Used After Replacing Wireless Router or Changed Router Settings
- Privacy Separator/SSID Separator/Network Separation Function
- Setting Up Using Smartphone/Tablet
Cannot Find Printer on Network
Cannot Print over Network
Network Connection Problems
- Network Settings and Common Problems
- Solve Network Troubles with The Printer's Diagnostic Functions
- Network Key (Password) Unknown
- Checking Wireless Router SSID/Key
- Checking Network Information
- Restoring Printer's LAN Settings to Defaults
- Cannot Connect Smartphone/Tablet to Wireless Router
- Checking Wireless Router Network Name (SSID) for Smartphone/Tablet
Printer Problems
- When Error Occurred
- Printer Does Not Turn On
- Printer Turns Off Unexpectedly or Repeatedly
- USB Connection Problems
- Switching Printer's Connection to Network or Devices
- LCD Is Off
- Printer Status Monitor Not Displayed (Windows)
- Messages advising to check the maintenance cartridge are not cleared
- Warning Message is Displayed When Performing Color Calibration
- Updating Printer Firmware
Installation and Download Problems
- Failed to Printer Driver Installation (Windows)
- Updating Printer Drivers in Network Environment (Windows)
- Disable Function to Send Usage Information of Printer
- Setup Application Asks for the Administrator's Username and Password (Windows)
- Enable Printing from PC/Smartphone/Tablet
- Installing Printer Drivers on PC without Network Connection (Windows)
- Downloading Canon PRINT
