Back of Paper Is Smudged

1. Check 1 Do page size and media type settings match size and type of loaded paper?

   If these settings do not match, it is not possible to obtain the proper result.

   If you are printing a photograph or an illustration, an incorrect paper type setting may reduce the quality of the printout color.

   Also, if you print with an incorrect paper type setting, the printed surface may be scratched.

   • Printing from your computer

     Check the settings using the Printer Driver.

     • Basic Printing Setup (Windows)
     • Basic Printing Setup (macOS)

   • Printing from your smartphone/tablet using

     Check the settings on the App.

     • Print Photos from Your Smartphone

2. Check 2 Make sure appropriate print quality is selected (see list above).

   Select a print quality suited to the paper and to what you are printing. If you notice blurs or uneven colors, increase the print quality setting and retry the printing.

3. Check 3 Perform bottom plate cleaning to clean inside of printer.

   • Performing Bottom Plate Cleaning

   Note

   • During borderless printing, duplex printing, or too much printing, ink may stain the inside of the printer.