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If You Cannot Solve a Problem

If there is a problem that you cannot solve following the instructions in this chapter, contact Canon through the Support page of the Canon website or contact your nearest Canon service center.

Canon support staff are trained to be able to provide technical support to satisfy customers.


  • If the printer emits any unusual sound, smoke, or odor, turn it off immediately. Unplug the printer and contact the seller you bought it from or your nearest Canon service center. Never attempt to repair or disassemble the printer yourself.

  • If you attempt to repair or take apart the printer, your warranty will be invalidated even if it has not expired.

Before contacting the service center, note the following:

  • Product name

    (Your printer's name is written on the front cover of the setup manual.)

  • Serial number (see setup manual)

  • Details of problem

  • What you tried to solve the problem, and what happened