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Cause

Possible causes include the following.

• Paper is jammed.
• The Lock lever of the roll holder is not locked.

What to Do

1. Remove jammed paper.

   • Remove Jammed Roll Paper
   • Remove a Jammed Sheet

   Note

   • If you cannot pull out the paper, turn the printer back on without pulling forcibly. The paper may be ejected automatically.
   • If paper becomes jammed during printing and you need to turn off the printer to remove it, press the printer's Stop button to stop the printing before you turn off the printer.

   • If the paper tears and you cannot remove the jammed paper from the paper output slot or the top feed, remove the paper from inside the printer.

     • Remove Jammed Paper (Paper Feed Slot)

2. Lock the lock lever of the roll holder.

   When roll paper is loaded, remove the roll paper from the printer, and check if the lock lever of the roll holder is locked.

   • Removing the Roll from the Printer

3. Reload paper and select OK on printer's touch screen.

   The printer resumes printing. Reprint the page you were printing if it was not printed properly due to the paper jam.

   If you turned off the printer in step 1, all jobs in the print queue are canceled. Redo the printing.

   Note

   • When reloading the paper, make sure you are using suitable paper and loading it correctly.
   • We recommend using paper sizes other than A5 to print documents with photos or graphics. A5 paper may curl and jam as it leaves the printer.

If the measures above do not solve the problem, contact your nearest Canon service center to request a repair.

Important

• Do not tilt the printer when moving it since the ink may leak out.
• When transporting the printer for repairing it, see Repairing Your Printer.