An Error Occurs
If an error occurs in printing, for example if the paper runs out or jams, a troubleshooting message appears automatically. Take the appropriate action described in the message.
When an error occurs, the Alarm lamp flashes and a support code (error number) appears on the computer screen. For some errors, the Alarm lamp and the ON lamp flashes alternately. Check the status of the lamps and the message, and take the appropriate action.
Support Code Corresponding to Number of Flashes of Alarm Lamp
Example of 2 times flashing:
(A) Flashes
(B) Goes off
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Number of flashes |
Cause |
Support Code |
|---|---|---|
|
2 flashes |
Machine is out of paper or paper does not feed. |
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3 flashes |
Paper is jammed in paper output slot or in rear tray. |
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4 flashes |
Print head (cartridge) is not installed properly. |
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5 flashes |
Print head may be damaged. |
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Print head (cartridge) cannot be recognized. |
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Appropriate print head (cartridge) is not installed. |
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7 flashes |
Print head (cartridge) is not installed in correct position. |
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More than one print head (cartridge) of the same color is installed. |
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8 flashes |
Ink absorber is almost full. |
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9 flashes |
Protective material or tape may still be attached to print head (cartridge) holder. |
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11 flashes |
Cannot perform printing with current print setting. |
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14 flashes |
Print head (cartridge) cannot be recognized. |
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15 flashes |
Print head (cartridge) cannot be recognized. |
Support Code Corresponding to Number of Alternate Flashes of ON Lamp and Alarm Lamp
Example of 2 times flashing:
(A) Alternately flashes
(B) Goes off
|
Number of flashes |
Cause |
Support Code |
|---|---|---|
|
2 flashes |
Printer error has occurred. |
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7 flashes |
Printer error has occurred. |
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10 flashes |
An error requiring a repair has occurred. |
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Other cases than above |
Printer error has occurred. |
5011, 5012, 5050, 5200, 5400, 5700, 6500, 6800, 6801, 6900, 6901, 6902, 6910, 6911, 6930, 6931, 6932, 6933, 6936, 6937, 6938, 6940, 6941, 6942, 6943, 6944, 6945, 6946 |
When a Support Code and a Message Are Displayed on Computer Screen:
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For Windows:
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For Mac OS:
* The screen differs depending on the OS you are using.
Note
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You can also search for details on resolving the errors indicated by the support code shown.
To resolve errors that do not have support codes, see Message Appears.
