Copying/Printing Problems

Printing/copy results are not satisfactory. Paper creases or curls. When You Cannot Print Properly

You cannot print.

Can you print a Windows test page? If you can print a Windows test page, there is no problem with the machine or the printer driver. Check the print settings of your application.
Printing a Test Page in Windows

If you cannot print a test page, check the following according to your environment.

Wireless LAN connection

Check the connection status (signal strength) of the wireless LAN.
Viewing Network Settings

If the connection is poor, try the following.

Change the channel of your wireless LAN router. If you have more than one router, set the channels to be at least five channels apart.

If you can change the radio output power of your wireless LAN router, raise the output power.

If your computer is connected to a wireless LAN, are the computer and this machine using the same wireless LAN router SSID? If they are different, reset the wireless LAN connection settings of this machine.
Viewing Network Settings
Checking the SSID to Which Your Computer is Connected
Connecting to a Wireless LAN

When you reset wireless LAN connection settings

As the wireless LAN router, select the one with the SSID to which the computer is connected.

Have you selected the correct port? If there is no port to use, create a port.
Checking the Printer Port
Configuring Printer Ports

Is communication not limited by the firewall on your computer? If IP addresses are incorrectly entered, you will be not able to access the machine. In that case, you need to use the operation panel to set <IPv4 Address Filter> or <IPv6 Address Filter> to <Off>.
Restricting Communication by Using Firewalls
<IPv4 Address Filter>
<IPv6 Address Filter>

Disable security software and other resident software.

Reinstall the printer driver.
Installing Drivers

Can you print from other computers on the network? If you also cannot print from other computers, contact your dealer or the service center.

Wired LAN connection

Have you selected the correct port? If there is no port to use, create a port.
Checking the Printer Port
Configuring Printer Ports

Is communication not limited by the firewall on your computer? If IP addresses are or an MAC address is incorrectly entered, you will be not able to access the machine. In that case, you need to use the operation panel to set <IPv4 Address Filter>, <IPv6 Address Filter>, or <MAC Address Filter> to <Off>.
Restricting Communication by Using Firewalls
<IPv4 Address Filter>
<IPv6 Address Filter>
<MAC Address Filter>

Disable security software and other resident software.

Reinstall the printer driver.
Installing Drivers

Can you print from other computers on the network? If you also cannot print from other computers, contact your dealer or the service center.

USB connection

Have you selected the correct port? If there is no port to use or you are not sure, reinstall the printer driver. When you reinstall the printer driver, the correct port is created automatically.
Checking the Printer Port
Installing Drivers

Is bidirectional communication enabled? Enable bidirectional communication, and restart the computer.
Checking Bidirectional Communication

Disable security software and other resident software.

Connect to another USB port on the computer.

Can you print from a USB connection to another computer? If you also cannot print from other computers, contact your dealer or the service center.

Via print server

Can you print from the print server? If you can print from the print server, check the connection between the print server and your computer.
Problem with the Print Server

Disable security software and other resident software.

Reinstall the printer driver.
Installing Drivers

Can you print from other computers via the print server? If you also cannot print from other computers, contact your local authorized Canon dealer or the Canon help line.

Has an error occurred? Check the job log.
Checking the Copying Status and Log
Checking the Printing Status and Log

Can you copy? If you can copy, then there is no problem with the machine. If you cannot copy, try printing out a nozzle check pattern.
Checking the Condition of the Nozzles

Printing seems to be slow.*

Disabling Secure Print is recommended if you are not using it.
Changing the Valid Time Period for Secured Documents

Print speed may be slower depending on the image being printed. Changes to the "Density/Drying Time Adjustment" and "Paper Curl Adjustment After Printing" settings may also change the print speed.

* When the free space in memory is running low, the processing speed of the machine becomes slow, just as a computer does. There is nothing abnormal.

Printing is slower when resolution is set to "1200 dpi".

Print speed may differ depending on the paper source. It is recommended that you use the top paper source when using high-speed printing.

If the paper type setting is heavy 6, labels, postcard, envelope, or photo paper (matte), print speed is slower than with plain paper.

If printing with a custom size larger than 19 inches (larger than 482.7 mm) using the multi-purpose tray, print speed is slower.

Print speed may be slower depending on the environment of use (temperature/humidity).

During continuous printing, printing may pause or be slower.

It takes a long time before printing starts.

It may take time for the machine to recover after clearing an error (paper jam, etc.). Wait for the machine to recover.

It may take time if the machine initiates maintenance during printing. Wait for the machine to complete maintenance. It is also recommended not to turn off the machine while it is processing. If the machine is forced to turn off while it is operating (unplugging, etc.), it will take longer for the machine to recover the next time it is turned on.

It may take time for printing to start soon after turning the machine on. Wait for the machine to start printing.

It may take time if printing resolution is set to "1200 dpi". Returning the machine to its default settings might resolve the problem.