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Cannot Connect by Wired LAN

When cannot print even though the printer is connected with the wireless router by wired LAN.

  1. Step 1 Enable wired LAN in the LAN settings.

    If LAN off is displayed for the wired LAN icon, wired LAN is disabled. Set Wired LAN to Enable in the LAN settings. When wired LAN is enabled, Wi-Fi is disabled. They cannot be used at the same time.

  2. Step 2 Check the LED of the wireless router.

    If you were asked by the network administrator to use a static IP for the printer, printing will not be possible if you connect the printer as is to the wireless router. Enter the IP address given to you by the network administrator. Refer to the manual of the wireless router.

    Select (Setup) or Settings on HOME screen >Printer settings > LAN settings > Advanced > TCP/IP settings > IPv4, enter the specified IP address, subnet mask, and default gateway. If an DNS server or proxy server has also been specified, enter them.

    With a Canon printer released before the Fall of 2023, the Advanced is located at the bottom of the Wired LAN settings.

    Also, even if there is no LED at the wired LAN connection port, you can use a dedicated App to check whether the wired LAN is working properly.

  3. Step 3 Check the wireless router.

    Check MAC address filtering or IP address filtering on the wireless router, and if it is enabled, either disable it or enter the MAC address or IP address of the printer. When using IP address filtering, you may not be able to communicate unless you disable the DHCP server settings on the wireless router and connect using a fixed IP address.

    Note

    • When using IEEE802.1X/EAP, the authentication information (ID and password, etc.) registered on the RADIUS authentication server must be registered in the printer. Contact the network administrator for more information.