Cannot Print (Scan) from Smartphone/Tablet

If you cannot Print (Scan) from your smartphone/tablet, it is possible that your smartphone/tablet cannot communicate with the printer.

Check the cause of your problem according to the connection method.

Note

For problems on printing with other connection methods or more on performing settings of each connection method:
- Using PIXMA/MAXIFY Cloud Link
- Printing from iOS Device (AirPrint)

Cannot Communicate with Printer via Wi-Fi

If your smartphone/tablet cannot communicate with the printer, check the following.

Check1 Check power status of printer, network devices (e.g. wireless router), and your smartphone/tablet.
- Turn on the printer or your device.
- If the power is already turned on, cycle the power switch.
- It may be necessary to resolve wireless router problems (e.g. update interval of a key, problems of DHCP update interval, energy saving mode) or to update the wireless router firmware.
For details, contact the manufacturer of your wireless router.
Check2 Check settings of your smartphone/tablet.

Make sure Wi-Fi is enabled on your device.

For details, refer to your device's instruction manual.
Check3 Is printer connected to wireless router?
- Use the icon on the LCD to check the connection status between the printer and wireless router. icon is displayed, when Setup button is pressed.
  
  If the icon is not displayed, Wi-Fi is disabled. Turn on wireless communication on the printer.
- Make sure the network settings of the printer (e.g. network name (SSID) or network key (password), etc.) are identical with those of the wireless router.
  
  To check the settings of the wireless router, refer to the instruction manual provided with it or contact its manufacturer.
  
  To check the current network settings of the printer, print out the network setting information of the printer.
  - Printing Network Settings
Note
- If you have a computer, Wi-Fi Connection Assistant allows you to diagnose and repair the network status.
  
  Select the link below to download Wi-Fi Connection Assistant and install it.
  - Checking Printer Connection Status Using Wi-Fi Connection Assistant
  See below for starting up Wi-Fi Connection Assistant.
  - For Windows:
    - Starting Up Wi-Fi Connection Assistant
  - For macOS:
    - Starting Up Wi-Fi Connection Assistant
Check4 Are network settings of your smartphone/tablet identical with those of wireless router?

Make sure the network settings of the printer (e.g. network name (SSID) or network key password) are identical with those of the wireless router.

To check the settings of your smartphone/tablet, refer to the instruction manual provided with it.

If the network settings of your smartphone/tablet are not identical with those of the wireless router, change the network settings of it to match with those of the wireless router.
Check5 Check that printer is not placed too far away from wireless router.

If the distance between the printer and wireless router is too far, wireless communication becomes poor. Place the printer and wireless router close to each other.
Check6 Check that wireless signal is strong. Monitor signal status and move printer and wireless router as necessary.

Place the printer and wireless router where there are no obstacles between them. Wireless communication between different rooms or floors is generally poor. Wireless communication can be impeded by building materials containing metal or concrete. If the printer cannot communicate with the computer over a Wi-Fi due to a wall, place the printer and the computer in the same room.

In addition, if a device like a microwave oven that emits radio waves of the same frequency bandwidth as a wireless router is nearby, it may cause interference. Place the wireless router as far away from interference sources as possible.

Check the signal strength on the LCD.
- LCD and Operation Panel

Cannot Communicate with Printer while It Is in Wireless Direct

If your smartphone/tablet cannot communicate with the printer in the Wireless Direct, check the following.

Check1 Check power status of printer and device (e.g. smartphone/tablet).

Turn on the printer or your device.

If the power is already turned on, cycle the power switch.
Check2 Is Wireless Direct enabled?

From the Setup menu screen, select Device settings > LAN settings > Wireless Direct > Switch WL Direct in this order and select Yes.
Check3 Check settings of device (e.g. smartphone/tablet).

Make sure Wi-Fi is enabled on your device.

For details, refer to your device's instruction manual.
Check4 Check that printer is selected as connection for devices (e.g. smartphone/tablet).

Select the network name (SSID) for Wireless Direct specified for the printer as the connection destination for devices.

Check the destination on your device.

For details, refer to your device's instruction manual or visit the manufacturer's website.

To check the network name (SSID) for Wireless Direct specified for the printer, display it using the operation panel of the printer or print out the network settings information of the printer.
- Display on the LCD.
  - LAN settings
- Print the network settings.
  - Printing Network Settings
Check5 Check that wireless direct password set for printer is entered correctly.

To check the password specified for the printer, display it using the operation panel of the printer or print out the network settings information of the printer.
- Display on the LCD.
  - LAN settings
- Print the network settings.
  - Printing Network Settings
Check6 Check that printer is not placed too far away from devices.

If the distance between the printer and devices is too far, wireless communication becomes poor. Place the printer and devices close to each other.
Check7 Check that 5 devices are already connected.

Wireless Direct does not allow more than 5 devices to be connected.

Note

This web page is a common page across models. Depending on the specifications of the printer you are using, some of the features described (scanner/copy, etc.) may not apply.

For details about the functions of your printer, see Specifications.