The surface of the paper is dirty

1. Check 1 Is the paper retainer clean?

   Clean the paper retainer.

   • Cleaning Inside the Printer

2. Check 2 If using plain paper, is the media type set to Plain Paper?

   Set the media type to PlainP(Instant-dry) for improved quick-drying.

   • Changing the Type of Paper

3. Check 3 Does this paper take longer to dry?

   Increase the length of the Pause between pages and Pause between scans settings from the touch screen menu.

   • Specifying the Ink Drying Time

   Note

   • When printing on paper that takes longer to dry, the paper may curl during printing and come in contact with the output tray.

     In such situations, set an Ink drying wait time and an Ink drying target area for Pause between scans in the touch screen menu.

     However, note that printing will now take longer.

4. Check 4 Does the paper loaded on the printer match the media type selected in the printer driver?

   The platen may become dirty if the loaded paper does not match the settings. We recommend that you clean the platen before printing again.

   • Cleaning Inside the Printer

   When printing with the media type loaded in the printer, specify the same media type in the printer driver.

   • Loading Rolls in the Printer
   • Loading Sheets or Postcards into the Printer

   When printing with the media type loaded in the printer, specify the media type in the printer driver.

   • Printing with Easy Setup (Windows)
   • Printing with Easy Setup (macOS)

   Note

   • When Auto (Use Printer Settings) is selected for the media type, printing is performed with the media type loaded in the printer.

   • Click Get Information to reflect the paper information set in the printer to the printer driver.

5. Check 5 Does the paper type selected in the printer driver or on the touch screen match the actual paper type loaded?

   The platen may become dirty if the loaded paper does not match the settings. We recommend that you clean the platen before printing again.

   • Cleaning Inside the Printer

   Set the correct paper type on the touch screen.

   • Changing the Type of Paper

6. Check 6 Correct curl before loading paper.

   We recommend putting unused paper back into the package and storing it flat.

   • Plain Paper:

     Turn the paper over and reload it to print on the other side.

   • Such as Envelopes and Medicine Envelopes:

     For details, see Loading Envelopes or Medicine Envelopes into the Printer.

   • Other Paper such as Postcards:

     If the paper corners curl more than 0.1 in. / 3 mm (A) in height, the paper may smudge or may not feed properly. Follow the instructions below to correct the paper curl.

     

     1. Roll up paper in opposite direction to paper curl as shown below.

        

     2. Check that paper is now flat.

        We recommend printing curl-corrected paper one sheet at a time.

   Note

   • Depending on paper type, the paper may smudge or may not feed properly even if it is not curled inward. Follow the instructions below to curl the paper outward up to 0.1 in. / 3 mm (C) in height before printing. This may improve the print result.

     

     (B) Print side

     We recommend feeding paper that has been curled outward one sheet at a time.

7. Check 7 Dirt may be removed by letting a blank sheet of paper pass through.

   If the roll paper is dirty, perform Set cut length several times.

   • Cutting Roll Paper

   If the sheet is dirty, perform Bottom Plate Cleaning.

   • Performing Bottom Plate Cleaning

8. Check 8 If you are using plain paper, changing the settings from the printer driver may improve the print results.

   • For the Easy Settings

     Set Print Target to Photo (Color) or Poster.

     • Printing By Setting Print Purpose

   • For the Advanced Settings

     Select Image in Print Priority.

     • Printing Using Detailed Setting Mode

9. Check 9 If you are using rolls, are you using the recommended paper and recommended environment?

   Using rolls or environments other than those recommended, may result in increased curl and rubbing of the print head. Use the recommended paper and recommended environment.

   • Paper Settings List (Roll Paper)

10. Check 10 Set the setting to prevent paper rubbing.

    Adjusting the setting to prevent paper abrasion will widen the clearance between the print head and the paper. If you notice abrasion even with the media type set correctly to match the paper, set the printer to prevent paper abrasion using the operation panel or the computer.

    This may reduce the print speed.

    * Once you have finished printing, undo this setting. Otherwise, it will apply to subsequent print jobs.

    • From operation panel

      Select (Setup) on HOME screen > Printer settings > Print settings in this order, and then set Prevent paper abrasion to ON.

      • Changing Settings from Operation Panel

11. Check 11 Are you using medicine envelopes or label paper?

    Set the paper type to Label (Instant-dry), Glossy Label (Instant-dry) or MedicineEnv.(Instant-dry) whose quick-drying performance is increased.

    • Changing the Type of Paper

12. Check 12 Is the inside of the printer dirty?

    During duplex printing, ink may stain the inside of the printer, smudging the printout.

    Perform bottom plate cleaning to clean inside of printer.

    • Performing Bottom Plate Cleaning

    Note

    • To prevent staining inside the printer, be sure to set the correct paper size.

13. Check 13 Did you print the communication side first?

    When printing the postcards, it is recommended to print the address side first, then print the communication side to ensure clear printing.