Lines or colors are misaligned

1. Check 1 Adjust the position of the Print head

   If borders are misaligned or the print results are not uniform, adjust the position of the Print head.

   • Automatic Adjustment to Straighten Lines and Align Colors

   For photo paper and proof paper, it may be improved by setting Head height to a value lower than the current setting and then adjust the position of the Print head.

   • Changing the Print Head Height

2. Check 2 Does the paper loaded on the printer match the media type selected in the printer driver?

   When printing with the media type specified in the printer driver, load the specified media type in the printer.

   • Loading Rolls in the Printer
   • Loading Roll Paper in the Roll Unit
   • Loading Sheets in the Printer

   When printing with the media type loaded in the printer, specify the media type in the printer driver.

   • Printing with Easy Setup (Windows)
   • Printing with Easy Setup (macOS)

   Note

   • When Auto (Use Printer Settings) is selected for the media type, printing is performed with the media type loaded in the printer.

   • Click Get Information to reflect the paper information set in the printer to the printer driver.

3. Check 3 When loading paper in the printer, is the media loaded the same as the media type selected on the touch screen?

   Set the correct media type on the touch screen.

   • Changing the Type of Paper

4. Check 4 Is the Roll Paper loaded at an angle?

   If there is a gap between the roll paper and the roll holder, reload the roll paper.

   • Loading Rolls on the Roll Holder

5. Check 5 Paper may have been fed at an angle.

   When Roll paper auto feed is set to Disable, feed the roll paper into the printer so that there is no gap between the right edge of the roll paper and the roll holder.

   • Loading Rolls in the Printer
   • Loading Roll Paper in the Roll Unit

6. Check 6 Is Detect paper width set to Disable?

   Set Detect paper width in the touch screen menu to Enable to load the paper.

   • Advanced (Paper settings)

7. Check 7 Is Skew detection accuracy in the touch screen menu set to Loose or OFF?

   Set Skew detection accuracy to Standard, and then reload the paper.

   • Advanced (Paper settings)

8. Check 8 If you are using rolls, are you using the recommended paper and recommended environment?

   Using rolls or environments other than those recommended, may result in increased curl and rubbing of the print head. Use the recommended paper and recommended environment.

   • Paper Settings List (Roll Paper)

9. Check 9 Colors in printed images may be uneven if the Print Quality setting is too low

   If using Windows, select Advanced Settings from the Main tab of the printer driver, and then select a higher Print Quality setting.

   If using macOS, select Quality & Media in the printer driver, and then select a higher Print Quality setting.

   • Changing the Print Quality and Correcting Image Data (Windows)
   • Changing the Print Quality and Correcting Image Data (macOS)

10. Check 10 Is Unidirectional printing set to Disable?

    Using the Unidirectional printing function may reduce the shift of ruled lines. Follow the steps below for unidirectional printing.

    • Windows

      Open Paper Detailed Settings from the Main tab of the printer driver, and then select Unidirectional Printing.

      • Main Tab Description

    • macOS

      Open Advanced Paper Settings in the printer driver, and then select Unidirectional Printing.

      • Advanced Paper Settings