Frequently Asked Questions
Network
For other questions about network, click here.
Search by keyword:
Solve Problems
Printer Does Not Work
- Printer Does Not Turn On
- Printer Turns Off Unexpectedly or Repeatedly
- Wrong Language Appears in LCD
- LCD Is Off
- USB Connection Problems
- Printer Does Not Print
- Printing (Copying) Stops
- Cannot Print Using AirPrint
- Ink Does Not Come Out
- What to Do When Paper Is Jammed
- Printer Does Not Pick up or Feed the Paper/"No Paper" Error
- Printout (Copy) Results Are Unsatisfactory
- Scanning Problems (Windows)
- Scanning Problems (macOS)
- Scan Results Are Unsatisfactory (Windows)
- Scan Results Are Unsatisfactory (macOS)
- Cannot Print (Scan) from Smartphone/Tablet
Cannot Set Correctly (Network)
- Cannot Find Printer on Network
- Manually Solved Network Troubles
- Network Key (Password) Unknown
- Forgot Administrator Password of Printer
- Printer Cannot Be Used After Replacing Wireless Router or Changed Router Settings
- Message Appears on Computer During Setup
- Checking Network Information of Printer
- Restoring to Factory Defaults
Cannot Set Correctly (Installation)
Error or Message Appears
- Four-Digit Alphanumeric Characters Appear on LCD
- When Error Occurred
- Message (Support Code) Appears
- List of Support Code for Error
- Error Message Appears on PictBridge (Wi-Fi) Compliant Device
- IJ Scan Utility Error Messages (Windows)
- IJ Scan Utility Lite Error Messages (macOS)
- ScanGear (Scanner Driver) Error Messages (Windows)
Operation Problems
- Network Communication Problems
- Printing Problems
- Problems While Printing (Scanning) from Smartphone/Tablet
- Scanning Problems (Windows)
- Scanning Problems (macOS)
- Mechanical Problems
- Installation and Download Problems
- Errors and Messages
- If You Cannot Solve a Problem
- Repairing Your Printer
- Check the State of the Print Head
