Check the State of the Print Head

If printouts are Blurry or Fuzzy/Streaks or Lines/Inaccurate or Bleeding Colors, perform from step 1 until step 6 in order and make sure that you need to replace the print head.

Printing Is Blurry

White Streaks Appear

Colors Are Wrong

1. Step1 Print the nozzle check pattern.

   After printing the nozzle check pattern, examine the pattern.

   • From the printer

     • Printing the Nozzle Check Pattern

   • From the computer

     • For Windows:

       • Printing a Nozzle Check Pattern

     • For macOS:

       • Printing a Nozzle Check Pattern

   If the pattern is not printed correctly, go to the next step.

2. Step2 Clean the print head.

   After cleaning the print head, print the nozzle check pattern and check the result.

   • From the printer

     • Cleaning the Print Head

   • From the computer

     • For Windows:

       • Clean the print head

     • For macOS:

       • Clean the print head

   If it still does not improve, go to the next step.

3. Step3 Clean the print head again.

   After cleaning the print head again, print the nozzle check pattern and check the result.

   If it still does not improve, go to the next step.

4. Step4 Clean the print head deeply.

   After cleaning the print head deeply, print the nozzle check pattern and check the result.

   • From the printer

     • Deep Print Head Cleaning

   • From the computer

     • For Windows:

       • Clean the print head deeply

     • For macOS:

       • Clean the print head deeply

   If it does not improve, turn off the printer, wait for more than 24 hours, and go to the next step.

5. Step5 Clean the print head deeply again.

   After cleaning the print head deeply again, print the nozzle check pattern and check the result.

   If it still does not improve, go to the next step.

6. Step6 Perform ink flush.

   After performing ink flush, print the nozzle check pattern and check the result.

   Ink flush consumes a great amount of ink. Frequent ink flush can rapidly consume ink, so perform it only when necessary.

   • How to Perform Ink Flush

   Important

   • Performing ink flush when the remaining ink level is not enough may damage the printer.

     Before performing ink flush, check the remaining ink level of all colors.

     • How to Perform Ink Flush

If the nozzle check pattern is not printed correctly even after performing ink flush, problems may be solved by replacing the print head.

For details, see here.

Note

• This printer is equipped with two print heads. Check the nozzle check pattern to see which print head is causing the problem.

  

  Model number of the print head labeled "L" : CH-X1L (X varies by country and region)

  Model number of the print head labeled "R" : CH-X1R (X varies by country and region)

  More information on each print head can be found below.

  • Print Head

  Do not confuse the "L" and "R" print heads and make sure to replace the correct print head.