Manually Solved Network Troubles

If the printer is not found on the network or printing is not possible even though it is written as "There is no problem", check the following check items.

Note

• If codes other than "C-0" are displayed at the same time in the item "2-2 Result Codes" see also the correspondence of the other codes.

• If "Not connect to the network" is shown, check the item "2-2 Result Codes" and take action according to the code displayed.

1. Check1 Check that security software's firewall is off.

   A message may appear warning you that Canon software is attempting to access the network. If this warning message appears, set the security software to always allow access.

   Quit the security software and make sure that the printer is recognized and ready to use. If so, the cause is the firewall setting. Change the firewall settings so that the printer is recognized and ready to use. For details, contact the manufacturer of the security software.

   If you are using any programs that switch between network environments, check their settings. Some programs use a firewall by default.

2. Check2 Does network name (SSID) of printer match network name (SSID) setting of wireless router that communicates?

   Check the "3-2-6 SSID" item in the printed network settings information and the network name (SSID) of the wireless router you want to connect to. If they are not matched, check the SSID and password of the wireless router you want to connect to, and then setup manually.

3. Check3 Is printer connected to game-specific SSID (WEP only security) of wireless router?

   Do not connect to the game-specific SSID.

4. Check4 Is privacy separator, SSID separator, or Network separation function enabled on wireless router?

   If it is enabled, disable these functions before performing the setup. To check the settings of the wireless router, refer to the instruction manual provided with it or contact its manufacturer.

5. Check5 If MP Drivers (Printer Driver) are not installed, install them. (Windows)

   Click here and install the MP Drivers (Printer Driver).

The printer's Wi-Fi setting is disabled. (You can also check if the Wi-Fi icon does not appear on the printer's screen, or if "Disable" is marked in the "3-2 Infrastructure" section of the printed network settings information.)

Enable the Wi-Fi setting in the printer's settings screen.

No IP address is assigned. (You can also check that the item "3-2-12 IP-Address" in the printed network settings information is blank.)

Check the following items.

1. Check1 Is printer set to obtain an IP address automatically, or is wireless router requesting manual addressing?

   Refer to the wireless router's manual to enable DHCP (auto-acquisition) settings on the wireless router or to set a valid IP address on the printer.

2. Check2 When you set printer's IP address manually, correct IP address may not be set.

   Check the network name (SSID) and the password of the wireless router you want to connect to, the IP address applicable range, and then enter the appropriate IP address on the printer side. If you are unsure, set the printer's IP address to automatic (DHCP).

Unable to connect to the specified network. Check the following items.

1. Check1 Check status of printer and network device (e.g. wireless router) and your computer/smartphone/tablet.

   Use 2.4 GHz frequency band to communicate with this printer and a wireless router. A typical wireless router can use the 2.4 GHz and 5 GHz frequency bands. In many cases, each frequency band is assigned a different network name (SSID). Verify the network name (SSID) and password for the frequency band you connect to.

   Match the network name (SSID) set for the printer with that for 2.4 GHz frequency band of the wireless router.

2. Check2 Password on your wireless router may not match password you entered.

   Passwords are case sensitive.

   Enter the password correctly.

3. Check3 Monitor signal status and move printer and wireless router as necessary.

   • Monitor the signal status and move the printer and the wireless router as necessary.
   • Place the printer and wireless router where there are no obstacles between them. Wireless communication between different rooms or floors is generally poor.
   • Wireless communication can be impeded by building materials containing metal or concrete. If the printer cannot communicate with the computer over a Wi-Fi due to a wall, place the printer and the computer in the same room.
   • After changing the installation location, print out the network settings information again and check the status of the signal. Compare with the value in section "3-2-1 Signal Strength" in the printed network settings information to determine the installation location.

4. Check4 Check wireless channel number of Wi-Fi you are using on computer.

   Make sure that the wireless channel number on the wireless router is included in the wireless channel number you checked. If the wireless channel number set for the wireless router is not included, change the wireless channel number of the wireless router.

5. Check5 In case of Wi-Fi connection, check if computer that can be accessed by wireless router is restricted.

   The wireless router settings may be limiting the number of devices that can be connected at the same time. Remove or relax the restrictions.

   To check the settings of the wireless router, refer to the instruction manual provided with it or contact its manufacturer.

   Note

   • To check the MAC address or IP address of your computer, see Checking Computer IP Address or MAC Address.

6. Check6 If problem occurs only when wireless router is in energy-saving mode, turn off energy-saving mode of wireless router.

   Sudden problems include the need to update wireless router's firmware (key update interval, many of the DHCP update interval matching problems). For details, refer to the wireless router's instruction manual.

7. Check7 If printer is connected to AirPort Base Station via LAN, make sure you use alphanumeric characters for network name (SSID). (macOS)

Important

• If "There is a problem in the settings/environment" is listed, check item "2-2 Result Codes" and take action according to the listed code.

No default gateway is set.

When you set the IP address of the printer manually, enter a valid default gateway IP address. If you don't know the default gateway, set the IP address to automatic.

There may be a problem with the signal.

Check the following items.

1. Check Monitor signal status and move printer and wireless router as necessary.

   • Monitor the signal status and move the printer and the wireless router as necessary.
   • Place the printer and wireless router where there are no obstacles between them. Wireless communication between different rooms or floors is generally poor.
   • Wireless communication can be impeded by building materials containing metal or concrete. If the printer cannot communicate with the computer over a Wi-Fi due to a wall, place the printer and the computer in the same room.
   • After changing the installation location, print out the network settings information again and check the status of the signal. Compare with the value in section "3-2-1 Signal Strength" in the printed network settings information and place the printer in the location with a higher value.

Note

• In some cases, "C-7" and "C-9" are displayed at the same time. In that case, refer to both items.

Too many clients are connected.

A total of five devices can be simultaneously connected to the printer's wireless direct.

If you want to connect additional devices to the printer, unplug any devices that are not in use before adding them.

The noise level is high and does not differ from the signal level due to various devices other than the printer.

• If devices (microwave oven, external hard disk drive, and other USB 3.0 devices) that emit radio waves of the same frequency bandwidth as a wireless router is nearby, it may cause interference. Place the printer and the wireless router as far away from interference sources as possible.
• After you change the location of the printer, check the signal quality. Compare the value of "3-2-2 Link Quality" in the network settings information and place the printer in the location with a higher value.

Note

• In some cases, "C-7" and "C-9" are displayed at the same time. In that case, refer to both items.

No IP address is assigned by the wireless router.

Check the following items.

1. Check1 Password on your wireless router may not match password you entered.

   Passwords are case sensitive.

   Enter the password correctly.

2. Check2 Set up printer again and reconnect to Wi-Fi.

3. Check3 Check DHCP on wireless router. If DHCP is off, set it on.

   To check the settings of the wireless router, refer to the instruction manual provided with it or contact its manufacturer.

• The network name (SSID) remains the default value.
• The network name (SSID) has not been set.

Verify the network name (SSID) and password of the wireless router you want to connect to, and then set it up manually.