Frequently Asked Questions
Network
For other questions about network, click here.
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Solve Problems
Printer Does Not Work
- Printer Does Not Turn On
- Printer Turns Off Unexpectedly or Repeatedly
- Wrong Language Appears in LCD
- LCD Is Off
- USB Connection Problems
- Printer Does Not Print
- Printing (Copying) Stops
- Cannot Print Using AirPrint
- Ink Does Not Come Out
- What to Do When Paper Is Jammed
- Printer Does Not Pick up or Feed the Paper/"No Paper" Error
- Printout (Copy) Results Are Unsatisfactory
- Cannot Print (Scan) from Smartphone/Tablet
Cannot Set Correctly (Network)
- Cannot Find Printer on Network
- Manually Solved Network Troubles
- Network Key (Password) Unknown
- Forgot Administrator Password of Printer
- Printer Cannot Be Used After Replacing Wireless Router or Changed Router Settings
- Message Appears on Computer During Setup
- Checking Network Information of Printer
- Restoring to Factory Defaults
