Printouts Are Blank/Blurry or Fuzzy/Inaccurate or Bleeding Colors/Streaks or Lines
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Check1 Make sure joint button is not lifted up.
Push the print head locking cover (A) to make sure the print head is installed properly.
Next, push the joint buttons (B) firmly to the end.
Important-
Make sure that the orange label and the protective tape have been removed, when installing the print head.
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Do not open the print head locking cover (A) carelessly. The ink may leak out.
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Check2 Check paper and print quality settings.
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Check3 Are the print head nozzles clogged?
Print the nozzle check pattern and make sure that the ink is coming out normally.
For details on printing the nozzle check pattern, print head cleaning, and print head deep cleaning, see If Printing Is Faint or Uneven.
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Step1 Print the nozzle check pattern.
After printing the nozzle check pattern, examine the pattern.
If the pattern is not printed correctly, go to the next step.
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From the printer
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From the computer
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For Windows:
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For macOS:
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Step2 Clean the print head.
After cleaning the print head, print the nozzle check pattern and check the result.
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From the printer
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From the computer
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For Windows:
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For macOS:
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If it still does not improve, go to the next step.
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Step3 Clean the print head again.
After cleaning the print head again, print the nozzle check pattern and check the result.
If it still does not improve, go to the next step.
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Step4 Clean the print head deeply.
After cleaning the print head deeply, print the nozzle check pattern and check the result.
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From the printer
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From the computer
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For Windows:
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For macOS:
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If it does not improve, turn off the printer, wait for more than 24 hours, and go to the next step.
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Step5 Clean the print head deeply again.
After cleaning the print head deeply again, print the nozzle check pattern and check the result.
If it still does not improve, go to the next step.
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Step6 Perform ink flush.
After performing ink flush, print the nozzle check pattern and check the result.
Ink flush consumes a great amount of ink. Frequent ink flush can rapidly consume ink, so perform it only when necessary.
Important-
Performing ink flush when the remaining ink level is not enough may damage the printer.
Before performing ink flush, check the remaining ink level of all colors.
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If the nozzle check pattern is not printed correctly even after performing ink flush, check the installing condition of the print head.
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Check4 When an ink tank runs out of ink, refill the ink tank.
If the remaining ink level is below the lower limit line (A), refill the ink tank with the corresponding color of ink.
If you use the printer until the ink tank becomes empty, perform ink flush after refilling the ink tank.
Note- The color of the printed image may differ from the color on the screen due to different coloration methods between the display and the printer. Also, colors may vary depending on the environment in which you are viewing the display and the color adjustment. For these reasons, the print result may not be the same color.
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Check5 Perform print head alignment.
If printed lines are misaligned/distorted or print results are otherwise unsatisfactory, adjust the print head position.
Note-
If the problem is not resolved after performing the print head alignment, perform print head alignment manually from your computer.
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For Windows:
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Check6 When using paper with one printable surface, check the correct printable side of the paper.
Printing on the wrong side of such paper may cause unclear prints or prints with reduced quality.
When you load paper on the rear tray, load paper with the printable side facing up.
Refer to the instruction manual supplied with the paper for detailed information on the printable side.
