#801

Cause

The printer cannot connect to the SMTP server, or the SMTP server or shared folder settings are not configured correctly.

What to Do

1. Check 1 Check the network status and settings.

   If the printer is not connected to a network, reconfigure the network settings.

   • Cannot Find Printer on Network
   • Network Settings and Common Problems

2. Check 2 Set the information of the SMTP server or shared folder correctly.

   To send email, be sure to make SMTP server settings correctly.

   • Setting Detailed Information in a Mail Server from the Remote UI

   To save to a shared folder, use the Remote UI and be sure to make shared folder settings correctly.

   • Registering Destinations to the Address Book using Remote UI

3. Check 3 To send email, be sure to check the state of the SMTP server.

   If you receive an error message from the SMTP server, check the details and take action.

   Check that the SMTP server is operating properly on the network. For details about the SMTP server status, contact your provider.

4. Check 4 When saving to a shared folder, check the status of the shared folder and computer.

   Check that both the shared folder and the computer with the shared folder are operating properly.