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Troubleshooting -WPS-

Cannot Connect with WPS

When an error or a "See manual" message is displayed in the printer screen.

  1. Check 1 Wait for about five minutes, and then reset the error or the "See manual" message. After that, return to the previous page, and then redo the WPS connection.

  2. Check 2 Print out the network setting information. If the network name (SSID) of wireless router with the computer/smartphone connected and the network name (SSID) of printer does not match, connect the computer/smartphone to the same network name as the printer. After that, return to the previous page to connect with WPS again.

  3. Check 3 In the screen displayed by pressing the printer's Back button, perform manual connection instead of WPS connection.

  4. Check 4 Restart the printer, and then redo the connection.

  5. Check 5 Check the wireless router's settings.

    • The printer does not support WEP, WPA-PSK (TKIP) and WPA2-PSK (TKIP). The security protocol such as WPA2-PSK (AES) or WPA3-SAE (AES) is recommended to be set to wireless router for security reasons. However, WPA3 cannot be connected if WPS is used.
    • Normally, a mobile wireless router has the privacy separator turned on. Set it to off.
    • If you change the wireless router's settings, redo setup.