This section describes some of the errors or messages.
NoteA Support Code (error number) is displayed on the computer or on the LCD for some error or message. For details on errors with Support Codes, refer to Support Code List.
If a message is displayed on the LCD, see below.
If a message is displayed on the computer, see below.
Confirm the message and take an appropriate action.
Data of supported types are not saved.
There is no image data or document saved on the USB flash drive that can be read by this machine.
The machine may not recognize the file if the file name or folder path contain certain characters. Use only alphanumeric characters.
Photo data edited or processed on a computer must be printed from the computer.
NoteWhen a photo which has been processed on a computer is selected, "?" is displayed on the LCD.
Cannot print the specified PDF file. An error has occurred while scanning the file, or the format is not supported, or the file is too large.
Make sure the PDF file is printable from a USB flash drive. See Printing Documents (PDF File) Saved on a USB Flash Drive for more information.
NoteThe names of the PDF files are displayed even though they cannot be printed from the USB flash drive. It is recommended you confirm whether they are printable. If one of the following conditions applies to the PDF files, they are not printable.
The Details screen is not displayed for the PDF file you want to print.
Characters other than machine name, IJ Scan Utility, or My Image Garden are displayed on Created with on the Details screen.
"?" is displayed on the preview screen.
Data edited or processed on a computer must be printed from the computer.
The specified PDF file contains unprintable data. Some portions may not be printed.
PDF file which contain lot of graphics or hi-resolution images may lose that data or stop before printing is completed. In this case, print from the computer.
Failed to scan head alignment sheet.
Scanning the print head alignment sheet has failed.
Press the OK button to dismiss the error, then take the actions described below.
Make sure that the print head alignment sheet is set in the correct position and orientation on the platen glass.
Make sure the platen glass and the print head alignment sheet are not dirty.
Make sure the type and size of loaded paper is suitable for Automatic Print Head Alignment.
For Automatic Print Head Alignment, always load one sheet of A4 or Letter-sized plain paper.
Make sure if print head nozzles are clogged.
Print the nozzle check pattern to check the status of the print head.
If the error is not resolved, connect the machine to the computer and align the print head on the printer driver.
Check the page size and select 
.
The size of the loaded paper is different from that specified in the paper size setting.
Load the same size of paper as that specified in the paper size setting, then press the OK button.
Power was not turned off correctly the last time. Press the 
button when turning power off.
The power cord may have been unplugged last while the machine was still on.
Press the OK button to dismiss the error.
NoteSee Notice for Unplugging the Power Cord for unplugging the power cord.
The power cord has been unplugged and unsent/received docs in memory have been lost.
A power failure has occurred or the power cord has been unplugged when the faxes are stored in the machine's memory.
ImportantIf a power failure occurs or you unplug the power cord, all faxes stored in the machine's memory are deleted.
For details on how to unplug the power cord, see Notice for Unplugging the Power Cord.
Press the OK button.
After pressing the OK button, the list of the faxes deleted from the machine's memory (MEMORY CLEAR REPORT) will be printed.
For details, refer to Summary of Reports and Lists.
Check: See Cannot Print Properly with Automatic Duplex Printing and take the appropriate action.
If the Inkjet Printer/Scanner/Fax Extended Survey Program is installed, the printer and application software usage information is scheduled to be sent every month for about ten years. The Inkjet Printer/Scanner/Fax Extended Survey Program icon appears in the Dock when it is time to send the printer usage information.
Read the instructions on the screen after clicking the icon, then follow the procedure below.
If you agree to participate in the survey program:
Click Agree, then follow the on-screen instructions. The printer usage information will be sent via the Internet. If you have followed the on-screen instructions, the information will be sent automatically from the second time onward and the confirmation screen will not be displayed again.
NoteIf you deselect the Send automatically from the next time check box, the information will not be sent automatically from the second time onward and the Inkjet Printer/Scanner/Fax Extended Survey Program icon will appear in the Dock at the time of the next survey.
If you do not agree to participate in the survey program:
Click Do not agree. The confirmation screen will be closed, and the survey at that time is skipped. The confirmation screen will be displayed again one month later.
To stop sending the information:
Click Turn off. The Inkjet Printer/Scanner/Fax Extended Survey Program is stopped, and the information will not be sent. To resume the survey, see Changing the setting:.
To uninstall the Inkjet Printer/Scanner/Fax Extended Survey Program:
Stop the Inkjet Printer/Scanner/Fax Extended Survey Program.
Select Applications from the Go menu of Finder, and double-click the Canon Utilities folder, then the Inkjet Extended Survey Program folder.
Place the Canon Inkjet Printer/Scanner/Fax Extended Survey Program.app file into the Trash.
Restart the computer.
Empty the Trash and restart your computer.
Changing the setting:
To display the confirmation screen every time the printer usage information is sent or to resume surveying, follow the procedure below.
Select Applications from the Go menu of Finder, and double-click the Canon Utilities folder, then the Inkjet Extended Survey Program folder.
Double-click the Canon Inkjet Printer/Scanner/Fax Extended Survey Program icon.
Do not display the confirmation screen when information is sent:
If the check box is selected, the information will be sent automatically.
If the check box is not selected, the Inkjet Printer/Scanner/Fax Extended Survey Program icon will appear in the Dock at the time of the next survey. Click the icon, then follow the on-screen instructions.
Turn off/Turn on button:
Click the Turn off button to stop the Inkjet Printer/Scanner/Fax Extended Survey Program.
Click the Turn on button to restart the Inkjet Printer/Scanner/Fax Extended Survey Program.
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