A Message for Faxing Is Displayed on the Fax Standby Screen
If a message is displayed on the Fax standby screen, take the corresponding action described below.
Message |
Action |
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Auto redial |
The machine is waiting to redial the recipient's number because the line was busy or the recipient did not answer when you tried to send a document. Wait for the machine to automatically redial the number. If you want to cancel automatic redialing, wait until the machine starts dialing the number, then press the Stop button. You can also delete the document from machine's memory to cancel automatic redialing. |
This group dial cannot be used. Directory ## |
* "##" represents a two-digit number. The group dial cannot be specified in the on hook dial function. Specify the individual recipient. |
Replace the receiver. |
The handset is not placed in the handset cradle correctly. Replace the handset correctly. |
Try again in black & white. |
The recipient's fax machine is not color-compatible. Press the Black button to resend the fax. Alternatively, you select Send in black & white for Color transmission in Advanced FAX settings under FAX settings. The machine converts color documents into black & white data if the recipient's fax machine does not support color faxing. |
Failed to connect. |
The telephone line cable with a modular plug may not be plugged in properly. Make sure that the cable is plugged in properly, and resend the fax after a while. If you still cannot send the fax, select OFF for Dial tone detect in Advanced FAX settings under FAX settings. |
Received in memory. |
If the machine receives a fax under one of the following conditions, the machine will not be able to print the received fax and will store it in the machine's memory. When the problem is resolved as described, the fax stored in the machine's memory is printed automatically.
Note
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Busy/no signal |
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Memory is full. |
The machine's memory is full because it has sent/received too many documents, or a detailed document. Print the faxes stored in the machine's memory or save them on the USB flash drive, and delete them from the machine's memory. Document Stored in Machine's Memory When sending a fax, resend it. If this message still appears, delete the faxes stored in the machine's memory, divide the faxes for sending, and send them again. When receiving a fax, have the sender resend the faxes. |
Awaiting document processing. |
Delete the unnecessary fax from machine's memory after saving to the USB flash drive, forwarding to the shared folder on the computer, or printing. |
FAX info does not match. |
Transmission has been canceled because the machine could not detect the recipient's fax machine information or the information did not match the dialed number. This message is displayed when Check RX FAX information in Security control under FAX settings is set to ON. For details, see Sending Faxes after Checking Information (Checking the Recipient's Information). |
Reception rejected. |
Reception has been rejected because the fax matches the fax rejection condition specified by FAX reception reject in Security control under FAX settings. For details, see Rejecting Fax Reception. |
Waiting for report output... |
If the machine receives a fax under one of the following conditions, the machine will not be able to print the reports. When the problem is resolved as described, the reports are printed automatically.
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