Frequently Asked Questions
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Problems with the Printing Quality
colors are inaccurate
General FAQ
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Cannot Configure Network Settings
Cannot Find Printer on Network
Cannot Print over Network
Network Connection Problems
Printer Problems
- Printer Does Not Turn On
- Messages advising to check the maintenance cartridge are not cleared
- The Data lamp on the Operation Panel does not light up
- If the Printer Makes a Strange Sound
- Printed pages are not collected cleanly in the basket
- Printed pages are not collected cleanly in the stacker
- Basket Lurches
- Warning Message is Displayed When Performing Color Calibration
Paper is not Fed or Ejected Properly
- Remove Jammed Roll Paper
- Remove a Jammed Sheet
- Roll paper cannot be inserted into the Paper Feed Slot
- Cannot load sheets
- Roll Paper Is not Fed Automatically
- Roll Paper Is not Switched Automatically
- Paper Source Does Not Switch When Roll Paper Is Used Up
- Roll Paper Remains/Lacks under Quantity Management
- The printer ejects blank, unprinted paper
Paper Cutting Problems
- Paper is not cut
- Paper is not cut straight
- Cutter Blade Does Not Work While Cutting Is in Progress
- I want to know how to configure roll cutting
- I want to configure so that the roll is cut automatically after waiting for the ink to dry
- When Trim edge first is set, the trimmed paper is drawn into the roll unit
Paper Setting Problems
Ink-related Problems
About Print Settings
HP-GL/2 problems
- With HP-GL/2, printing is misaligned
- Lines or images are missing in printed HP-GL/2 jobs
- Lines are printed too thick or thin in HP-GL/2 print jobs
- HP-GL/2 jobs are printed in monochrome (or color)
- Printed colors of lines are inaccurate during HP-GL/2 printing
- HP-GL/2 jobs are printed 6 mm larger than specified
- HP-GL/2 jobs are printed at maximum size, even if a standard size is specified
- HP-GL/2 printing takes a long time
- The printer stops when printing a HP-GL/2 job (the carriage stops moving)
