Network Key Unknown

WPA/WPA2 or WEP Key Set for Wireless Router Unknown, Cannot Connect

For more on setting up a wireless router, see the instruction manual provided with the wireless router or contact its manufacturer. Make sure your computer can communicate with the wireless router.

Note

• IJ Network Device Setup Utility allows you to diagnose and repair the network status.

  Select the link below to download IJ Network Device Setup Utility and install it.

  • Checking Printer Connection Status Using IJ Network Device Setup Utility

  See below for starting up IJ Network Device Setup Utility.

  • For Windows:

    • Starting Up IJ Network Device Setup Utility

  • For macOS:

    • Starting Up IJ Network Device Setup Utility

Setting an Encryption Key

For more on setting up a wireless router, see the instruction manual provided with the wireless router or contact its manufacturer. Make sure your computer can communicate with the wireless router.

Note

• IJ Network Device Setup Utility allows you to diagnose and repair the network status.

  Select the link below to download IJ Network Device Setup Utility and install it.

  • Checking Printer Connection Status Using IJ Network Device Setup Utility

  See below for starting up IJ Network Device Setup Utility.

  • For Windows:

    • Starting Up IJ Network Device Setup Utility

  • For macOS:

    • Starting Up IJ Network Device Setup Utility

Selecting WPA, WPA2, or WPA/WPA2 is recommended for security reason. If your wireless router is compatible with WPA/WPA2, you can also use WPA2 or WPA.

• Using WPA/WPA2

  The authentication method, passphrase, and dynamic encryption type must be the same for the wireless router, the printer, and your computer.

  Enter the passphrase configured on the wireless router (a sequence of between 8 and 63 alphanumeric characters, or a 64-character hexadecimal number).

  Either TKIP (basic encryption) or AES (secure encryption) is selected automatically as the dynamic encryption method.

  For details, see If WPA/WPA2 Details Screen Appears.

  Note

  • This printer supports WPA/WPA2-PSK (WPA/WPA2-Personal) and WPA2-PSK (WPA2-Personal).

• Using WEP

  The key length, key format, key to use (one of 1 to 4), and authentication method must be the same for the wireless router, the printer, and your computer.

  To communicate with a wireless router that uses automatically generated WEP keys, you must set the printer to use the key generated by the wireless router, entering it in hexadecimal format.

  • For Windows:

    When the WEP Details screen appears after you click Search... on the Network Settings (Wireless LAN) screen in IJ Network Device Setup Utility, follow the on-screen instructions to set the WEP key length, format, and the number.

    For details, see If WEP Details Screen Appears.

  Note

  • If the printer is connected to an AirPort Base Station via LAN:

    If the printer is connected to an AirPort Base Station via a LAN, check the settings in Wireless Security of AirPort Utility.

    • Select 64 bit if WEP 40 bit is selected for key length in AirPort Base Station.
    • Select 1 for Key ID. Otherwise, computer will not be able to communicate with printer via the wireless router.