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Cannot Print/Scan from Smartphone/Tablet

If you cannot print/scan from your smartphone/tablet, it is possible that your smartphone/tablet cannot communicate with the printer.

Check the cause of your problem according to the connection method.

Note

Cannot Communicate with Printer over Wireless LAN

If your smartphone/tablet cannot communicate with the printer, check the following.

  1. Check1 Check the power status of printer, network devices (e.g. wireless router), and smartphone/tablet.

    Turn on the printer or devices.

    If the power is already turned on, turn it off and on again.

    It may be necessary to resolve wireless router problems (e.g. update interval of a key, problems of DHCP update interval, energy saving mode, etc.) or to update the wireless router firmware.

    For details, contact the manufacturer of your wireless router.

  2. Check2 Check the settings of your device (smartphone/tablet).

    Make sure wireless LAN is enabled on your device.

    For details, refer to your device's instruction manual.

  3. Check3 Is the printer connected to the wireless router?

    Use the icon on the touch screen to check the connection status between the printer and wireless router. If the icon is not displayed, wireless LAN is disabled. Turn on wireless communication on the printer.

  4. Check4 Are network settings of printer identical with those of wireless router?

    Make sure the network settings of the printer (e.g. wireless router name, SSID, network key, etc.) are identical with those of the wireless router.

    To check the settings of the wireless router, refer to the instruction manual provided with it or contact its manufacturer.

    To check the current network settings of the printer, print out the network setting information.

    Note

  5. Check5 Are network settings of your smartphone/tablet identical with those of wireless router?

    Make sure the network settings of your smartphone/tablet (e.g. wireless router name, SSID, network key, etc.) are identical with those of the wireless router.

    To check the settings of your smartphone/tablet, refer to the instruction manual provided with it.

    If the network settings of your smartphone/tablet are not identical with those of the wireless router, change the network settings of it to match with those of the wireless router.

  6. Check6 Make sure the printer is not placed too far away from the wireless router.

    Place the wireless router and printer where there are no obstacles between them. Wireless communication between different rooms or floors is generally poor. Wireless communication can be impeded by building materials containing metal or concrete. If the printer cannot communicate with the computer over a wireless LAN due to a wall, place the printer and the computer in the same room.

    In addition, if a device like a microwave oven that emits radio waves of the same frequency bandwidth as a wireless router is nearby, it may cause interference. Place the wireless router as far away from interference sources as possible.

    Note

    • Though an antenna is attached to most wireless routers, note that some of them have it inside.

  7. Check7 Make sure wireless signal is strong. Monitor signal status and move printer and wireless router as necessary.

    Check the signal strength on the touch screen.

    Note

Cannot Communicate with Printer while It Is in Wireless Direct

If your smartphone/tablet cannot communicate with the printer in the Wireless Direct, check the following.

  1. Check1 Check the power status of printer and other devices (smartphone or tablet).

    Turn on the printer or devices.

    If the power is already turned on, turn it off and on again.

  2. Check2 Is the icon displayed on the touch screen?

    If not, Wireless Direct is disabled. Turn on Wireless Direct.

  3. Check3 Check the settings of your device (smartphone/tablet).

    Make sure wireless LAN is enabled on your device.

    For details, refer to your device's instruction manual.

  4. Check4 Make sure printer is selected as connection for device (e.g. smartphone or tablet).

    Select the identifier for Wireless Direct (SSID) specified for the printer as the connection destination for devices.

    Check the destination on your device.

    For details, refer to your device's instruction manual or visit the manufacturer's website.

    To check the identifier for wireless direct (SSID) specified for the printer, display it using the operation panel of the printer or print out the network setting information of the printer.

  5. Check5 Have you entered the proper password specified for the Wireless Direct?

    To check the password specified for the printer, display it using the operation panel of the printer or print out the network setting information of the printer.

  6. Check6 Make sure the printer is not placed too far away from the device.

    Place the device and printer where there are no obstacles between them. Wireless communication between different rooms or floors is generally poor. Wireless communication can be impeded by building materials containing metal or concrete. If the printer cannot communicate with the computer over a wireless LAN due to a wall, place the printer and the computer in the same room.

    In addition, if a device like a microwave oven that emits radio waves of the same frequency bandwidth as a wireless router is nearby, it may cause interference. Place the wireless router as far away from interference sources as possible.

    Place devices a suitable distance from the printer.

  7. Check7 Make sure 5 devices are already connected.

    Wireless Direct does not allow more than 5 devices to be connected.