Network Key (Password) Unknown
Use the Wi-Fi Connection Assistant to diagnose and repair network status.
Select the link below to download Wi-Fi Connection Assistant and install it.
See below for starting up Wi-Fi Connection Assistant
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For Windows:
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For macOS:
If the problem persists after diagnosis and repair with Wi-Fi Connection Assistant, check the following items.
WPA/WPA2 Key Set for Wireless Router Unknown, Cannot Connect
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For more on setting up a wireless router, see the instruction manual provided with the wireless router or contact its manufacturer. Make sure your computer can communicate with the wireless router.
Setting an Encryption Key
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Select either WPA, WPA2, or WPA/WPA2.
Make sure your computer can communicate with the wireless router using the settings you have selected. For more on setting up a wireless router, see the instruction manual provided with the wireless router or contact its manufacturer.
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Using WPA/WPA2 (Windows)
The authentication method, Wi-Fi password, and dynamic encryption type must be identical among the wireless router, the printer, and your computer.
Enter the Wi-Fi password configured on the wireless router.
Either TKIP (basic encryption) or AES (secure encryption) is selected automatically as the dynamic encryption method.
For details, see If WPA/WPA2 Details Screen Appears.
Note
- This printer supports WPA/WPA2-PSK (WPA/WPA2-Personal) and WPA2-PSK (WPA2-Personal).