Paper Does Not Feed Properly/"No Paper" Error

1. Check1 Make sure paper is loaded.

   • Loading Paper

2. Check2 When loading paper, consider the following.

   • When loading two or more sheets of paper, flip through the paper before loading it.

     

   • When loading two or more sheets of paper, align the edges of the sheets before loading the paper.

   • When loading two or more sheets of paper, make sure the paper stack does not exceed the paper load limit.

     However, paper may not feed correctly at the maximum capacity, depending on the type of paper or environmental conditions (very high or low temperature and humidity). In such cases, reduce the amount of paper you load at a time to less than half of the paper load limit.

   • Always load the paper in portrait orientation, regardless of the printing orientation.

   • When you load the paper, load the paper with the print side facing DOWN and slide the paper guides to align with the both sides of the paper.

     • Loading Paper

   • When you load the paper, insert the paper stack until the leading edge touches the far end of the cassette.

3. Check3 Is paper too thick or curled?

   • Unsupported Media Types

4. Check4 When loading envelopes, consider the following.

   When printing on envelopes, see Loading Envelopes, and prepare the envelopes before printing.

   Once you have prepared the envelopes, load them in portrait orientation. If the envelopes are placed in landscape orientation, they will not feed properly.

5. Check5 Is the cassette set properly?

   Push the cassette so that the mark on the cassette aligns with the front panel as illustrated below.

   

6. Check6 Make sure media type and paper size settings match with loaded paper.

7. Check7 If multiple sheets of plain paper is fed from the printer, select the setting for preventing double-feed of plain paper.

   If multiple sheets of plain paper is fed from the printer, select the setting for preventing double-feed of plain paper using the operation panel or your computer.

   * After printing is finished, disable the setting for preventing double-feed of plain paper; otherwise, the setting is applied from the next time.

   • To set by using the operation panel

     Press the Setup button, select Device settings and Print settings in this order, and then set Prevent double-feed to ON.

     • Changing Settings from Operation Panel

   • To set by using your computer (Windows)

     1. Open Canon IJ Printer Assistant Tool.

        • Maintenance Tab Description

     2. Select Select Printer... and select printer you are using from pulldown menu and select OK.

     3. Select Custom Settings.

     4. Select the Prevent paper double-feed check box.

     5. Select OK on the displayed screen.

     6. Select OK.

     7. Select OK on the displayed screen.

8. Check8 Clean paper feed roller.

   • Cleaning Paper Feed Rollers

If the measures above do not solve the problem, contact your nearest Canon service center to request a repair.