Paper rubs against the Print Head

1. Check 1 Does the paper loaded on the printer match the media type selected in the printer driver?

   When printing with the media type specified in the printer driver, load the specified media type in the printer.

   • Loading Rolls in the Printer
   • Loading Sheets or Postcards into the Printer

   When printing with the media type loaded in the printer, specify the media type in the printer driver.

   • Printing with Easy Setup (Windows)
   • Printing with Easy Setup (macOS)

   Note

   • When Auto (Use Printer Settings) is selected for the media type, printing is performed with the media type loaded in the printer.

   • Click Get Information to reflect the paper information set in the printer to the printer driver.

2. Check 2 When loading paper in the printer, is the media loaded the same as the media type selected on the touch screen?

   Set the correct media type on the touch screen.

   • Changing the Type of Paper

3. Check 3 Correct curl before loading paper.

   We recommend putting unused paper back into the package and storing it flat.

   • Plain Paper:

     Turn the paper over and reload it to print on the other side.

   • Such as Envelopes and Medicine Envelopes:

     For details, see Loading Envelopes or Medicine Envelopes into the Printer.

   • Other Paper such as Postcards:

     If the paper corners curl more than 0.1 in. / 3 mm (A) in height, the paper may smudge or may not feed properly. Follow the instructions below to correct the paper curl.

     

     1. Roll up paper in opposite direction to paper curl as shown below.

        

     2. Check that paper is now flat.

        We recommend printing curl-corrected paper one sheet at a time.

   Note

   • Depending on paper type, the paper may smudge or may not feed properly even if it is not curled inward. Follow the instructions below to curl the paper outward up to 0.1 in. / 3 mm (C) in height before printing. This may improve the print result.

     

     (B) Print side

     We recommend feeding paper that has been curled outward one sheet at a time.

4. Check 4 Is the paper loaded properly?

   If not loaded properly, paper can buckle and rub against the Print head.

   Reload the paper.

   • Loading Rolls in the Printer
   • Loading Sheets or Postcards into the Printer

5. Check 5 Are the margins of the rolls narrow?

   Narrow margins can cause the leading edge of the paper to curl easily, and the raised paper may rub against the head after the ink has landed on it. Make the margins wide.

   • Setting the Upper and Lower Margins on Roll Paper

6. Check 6 If you are using plain paper, changing the settings from the printer driver may improve the print results.

   • For the Easy Settings

     Set Print Target to Photo (Color) or Poster.

     • Printing By Setting Print Purpose

   • For the Advanced Settings

     Select Image in Print Priority.

     • Printing Using Detailed Setting Mode

7. Check 7 If you are using rolls, are you using the recommended paper and recommended environment?

   Using rolls or environments other than those recommended, may result in increased curl and rubbing of the print head. Use the recommended paper and recommended environment.

   • Paper Settings List (Roll Paper)

8. Check 8 Set the setting to prevent paper rubbing.

   Adjusting the setting to prevent paper abrasion will widen the clearance between the print head and the paper. If you notice abrasion even with the media type set correctly to match the paper, set the printer to prevent paper abrasion using the operation panel or the computer.

   This may reduce the print speed.

   * Once you have finished printing, undo this setting. Otherwise, it will apply to subsequent print jobs.

   • From operation panel

     Select (Setup) on HOME screen > Printer settings > Print settings in this order, and then set Prevent paper abrasion to ON.

     • Changing Settings from Operation Panel

9. Check 9 Is the leading edge or the trailing edge of the paper rubbing?

   If the leading edge of the paper is rubbing, set a margin at the leading edge and print. If the trailing edge of the paper is rubbing, set a margin at the trailing edge and print.