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Printer Does Not Pick up or Feed the Paper/"No Paper" Error

  1. Check1 Make sure paper is loaded.

  2. Check2 When loading paper, consider the following.

    • When loading two or more sheets of paper, flip through the paper before loading it.

    • When loading two or more sheets of paper, align the edges of the sheets before loading the paper.

    • When loading two or more sheets of paper, make sure the paper stack does not exceed the paper load limit.

      However, paper may not feed correctly at the maximum capacity, depending on the type of paper or environmental conditions (very high or low temperature and humidity). In such cases, reduce the amount of paper you load at a time to less than half of the paper load limit.

    • Always load the paper in portrait orientation, regardless of the printing orientation.

    In the manual feed tray:

    When you load the paper, load one sheet at a time. When you print continuously, set the next paper after the last one is finished printing.

  3. Check3 Is paper too thick or curled?

  4. Check4 When loading postcards, consider the following:

    • If a postcard is curled, it may not feed properly even though the paper stack does not exceed the paper load limit.

      Load Japanese postcards with their postcode column downward.

  5. Check5 Check paper source setting.

  6. Check6 Make sure paper weight is suitable for use with printer.

  7. Check7 Make sure that there are not any foreign objects in top feed or manual feed tray.

    If the paper tears in the top feed or manual feed tray, see List of Support Code for Error (Paper Jams) to remove it.

    If there are any foreign objects in the top feed or manual feed tray, be sure to turn off the printer, unplug it from the power supply, then remove the foreign object.

    Note

    • If the feed slot cover is opened, close it slowly.

  8. Check8 Make sure that the multi-purpose tray guide is closed completely.

    Paper does not feed properly if the multi-purpose tray guide is even slightly open.

  9. Check9 Clean paper feed roller.

    Note

    • Cleaning the paper feed roller abrades it, so do this only when necessary.

If the measures above do not solve the problem, contact your nearest Canon service center to request a repair.