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Printer Does Not Print

  1. Check1 Make sure printer is turned on.

    If not, make sure the printer is securely plugged in and press ON button to turn on.

    The ON lamp flashes while the printer is initializing. Wait until the ON lamp stops flashing and remains lit.

    Note

    • If you are printing large data such as photos or other graphics, printing may take longer to start. The ON lamp flashes while the computer is processing data and sending it to the printer. Wait until printing starts.

  2. Check2 Make sure printer is properly connected to computer.

    If you are using a USB cable, make sure it is securely connected to both the printer and the computer. When the USB cable is securely plugged in, check the following:

    • If you are using a relay device such as a USB hub, disconnect it, connect the printer directly to the computer, and retry the printing. If printing starts normally, there is a problem with the relay device. Contact the vendor of the relay device.

    • There could also be a problem with the USB cable. Replace the USB cable and retry the printing.

    If you use the printer over a LAN, make sure the printer is correctly set up for network use.

    Note

  3. Check3 Check bandwidth used by wireless router and printer.

    If you connect with Wireless Direct while the printer is connected to the wireless router in the 5 GHz bandwidth, the connection between the wireless router and the printer is canceled. (Some countries and regions may not support the 5 GHz bandwidth.) Use the 2.4 GHz bandwidth to prevent disconnection. When you connect the printer and wireless router in the 2.4 GHz bandwidth, you can print via the wireless router or Wireless Direct.

  4. Check4 Make sure paper settings match information set for top feed or manual feed tray.

    If the paper settings do not match the information set for the top feed or the manual feed tray, an error message appears on the LCD. Follow the instructions on the LCD to solve the problem.

    Note

  5. Check5 If printing from a computer, delete unnecessary print jobs.

  6. Check6 Make sure that the multi-purpose tray guide is closed.

    If the multi-purpose tray guide is opened, close it.

  7. Check7 Is the manual feed tray in the paper feed position?

    If the manual feed tray is in the paper jam clearing position, return the tray to the paper feed position.

  8. Check8 Does the page size setting match the size of paper loaded in the printer?

    • For Windows:

      Check the message on the printer's LCD to clear the error. Then check Page Size setting in Page Setup sheet of the printer driver and load paper that is the same size as the setting and try printing again.

      Set the printer not to detect the width of the paper using the printer driver.

      To set the printer not to detect the width of the paper, open the printer driver setup window, and in Custom Settings under Maintenance sheet, select Disable paper width detection when printing from computer check box, and then click OK.

      To open the printer driver setup window, see How to Open the Printer Driver Setup Window.

      * Clear Disable paper width detection when printing from computer check box again once printing is complete, and then click OK.

    • For macOS:

      Check the message on the printer's LCD to clear the error. Then check the Paper Size setting in the Page Setup dialog and load paper that is the same size as the setting and try printing again.

      Set the printer not to detect the width of the paper using the Canon IJ Printer Utility2.

      To set the printer not to detect the width of the paper, open the Canon IJ Printer Utility2, select Custom Settings in the pop-up menu, select Disable paper width detection when printing from computer check box, and then click Apply.

      To open the Canon IJ Printer Utility2, see Opening the Canon IJ Printer Utility2.

      * Clear the Disable paper width detection when printing from computer check box again once printing is complete, and then click Apply.

  9. Check9 Are media type and paper size specified properly in the printer driver?

    When the media type is specified to Photo Paper Pro Premium Matte A, Premium Fine Art Smooth, or Matte Photo Paper in the printer driver, specify a paper size from the following size that has wide margins.

    • A4 (Margin 25)

    • Letter (Margin 25)/US Letter (Margin 25)

    • A3 (Margin 25)

    • A3+ (Margin 25)

    • 11"x17" (Margin 25)

    • 210x594mm (Margin 25)

    Important

    • By canceling the safety margin regulation with the following method, you can print with normal paper size.

      • For Windows:

        Click Print Options on Page Setup sheet of the printer driver. Then select Cancel the safety margin regulation for paper size check box in the dialog that appears.

      • For macOS:

        Select Cancel Margin Regulation check box in Advanced Paper Settings in the Print dialog.

      If you print with normal paper size, conditions such as paper abrasion may cause paper stains or deterioration of print quality depending on the environment. We recommend that you print with a paper size that has wide margins.

  10. Check10 Is your printer's printer driver selected when printing?

    The printer will not print properly if you are using a printer driver for a different printer.

    • For Windows:

      Make sure "Canon XXX series" (where "XXX" is your printer's name) is selected in the Print dialog box.

      Note

      • If multiple printers are registered to your computer, set your printer as default printer to make the one selected by default.

    • For macOS:

      Make sure your printer's name is selected in Printer in the Print dialog.

      Note

      • If multiple printers are registered to your computer, select Set as Default Printer from System Preferences > Printers & Scanners for a printer to make the one selected by default.

  11. Check11 Set correct printer port. (Windows)

    • For connecting printer to computer using USB cable:

      1. Make sure the printer is turned on.

      2. Select Devices and Printers in the Control Panel and right-click the icon of the printer to correct the printer port.

      3. Select Remove device, delete the unnecessary printer driver.

      4. Unplug the USB cable.

      5. Reconnect the USB cable.

        The printer driver rebuilding starts and a new printer icon is added.

      If the printer icon is not added after about 5 minutes, printer driver is not installed correctly. Redo printer setup.

    • For connecting printer to the network:

      You can perform network settings using IJ Network Device Setup Utility.

      1. Start Up IJ Network Device Setup Utility.

      2. Select Diagnose and Repair.

        Connectable printer detection is performed.

      3. Chose the printer that you want to reconnect from the list, and select Next.

        Select Next when the diagnosis result is displayed.

      4. Select Exit.

  12. Check12 Are you trying to print a large data file? (Windows)

    If you are trying to print a large data file, it takes a long time to start printing.

    If the printer does not start printing after a certain period of time, select On for Prevention of Print Data Loss on the Print Options dialog box.

    For details, refer to Page Setup Tab Description.

    Important

    • Selecting On for Prevention of Print Data Loss may reduce print quality.

    • After printing is completed, select Off for Prevention of Print Data Loss.

  13. Check13 If printing from your computer, restart the computer.

    Restart the computer and try printing again.