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Cannot Send a Fax

If you cannot send a fax, check the following items.

  1. Check1 Check that the telephone line is connected correctly according to the following items.

    • Reconnect the telephone line cable to the telephone line jack (), and plug the other end into the telephone wall jack or telephone jack.
    • If "Telephone line is busy." is displayed on the screen, the line is being used by the child phone. Please check back later.
    • If you do not hear the normal telephone line sound (dial tone) from the printer when you touch the hook key, the telephone line connection may be incorrect or there may be a problem with the telephone line. Check that the connection method of the telephone line is correct, and contact your telephone company and the manufacturer of your terminal adapter.
    • If "Hook key is disabled." is displayed when you touch the hook key, select FAX settings > Security control > Hook key setting and then select Enable.

  2. Check2 Is telephone line type set correctly?

    Check the telephone line type setting and change it as necessary.

  3. Check3 Is Dial tone detect set to ON?

    Select FAX settings > Advanced FAX settings > Dial tone detect and then select OFF.

  4. Check4 Is fax/telephone number registered correctly in printer's directory?

    Check the recipient's fax/telephone number, correct the fax/telephone number registered in the printer's directory, and then send the document again.

  5. Check5 Is printer's memory full?

    Delete contents in memory, and then send a fax again.

  6. Check6 Is document loaded properly?

    Remove the document, and then reload it on the platen or in the ADF.

  7. Check7 Does a printer error occur?

    Ensure that an error message is displayed on the touch screen. When an error message is displayed on the touch screen, check the cause.

    For messages, refer to Message (Support Code) Appears.

    Press the Stop button and if the message is closed, you can send the fax.