Frequently Asked Questions
Network
- Cannot Find Printer on Network
- Cannot Find Printer while Using Wi-Fi
- Network Key (Password) Unknown
- Cannot Print or Connect
For other questions about network, click here.
Installation
Fax
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Solve Problems
Printer Does Not Work
- Printer Does Not Turn On
- Printer Turns Off Unexpectedly or Repeatedly
- Wrong Language Appears in Touch Screen
- Display on Touch Screen Is Off
- USB Connection Problems
- Cannot Communicate with Printer via USB
- Printer Does Not Print
- Copying/Printing Stops
- Cannot Print Using AirPrint
- Printer Prints Slowly
- Ink Does Not Come Out
- What to Do When Paper Is Jammed
- Printer Does Not Pick up or Feed the Paper/"No Paper" Error
- Automatic Duplex Printing Problems
- Paper Does Not Feed from Paper Source Specified in Printer Driver (Windows)
- Printout Results Are Unsatisfactory
- Scanning Problems (Windows)
- Scanning Problems (macOS)
- Scan Results Are Unsatisfactory (Windows)
- Scan Results Are Unsatisfactory (macOS)
- Cannot Print/Scan from Smartphone/Tablet
- Cannot Send a Fax
- Cannot Print a Fax/"Fax received. Saved in memory." Appears
- Cannot Receive a Fax/Cannot Receive a Color Fax
- Cannot Dial
- Telephone Disconnects During a Call
Cannot Set Correctly (Network)
- Cannot Find Printer During Setup
- Cannot Find Printer while Using Wi-Fi
- Cannot Find Printer while Using Wired LAN
- Printer Suddenly Stopped Working for Some Reason
- Network Key (Password) Unknown
- Forgot Administrator Password of Printer
- Printer Cannot Be Used After Replacing Wireless Router or Changed Router Settings
- Message Appears on Computer During Setup
- Checking Network Information
- Restoring to Factory Defaults
Cannot Set Correctly (Installation)
Error or Message Appears
Operation Problems
- Network Communication Problems
- Printing Problems
- Problems while Printing/Scanning from Smartphone/Tablet
- Scanning Problems (Windows)
- Scanning Problems (macOS)
- Faxing Problems
- Mechanical Problems
- Installation and Download Problems
- Errors and Messages
- If You Cannot Solve a Problem
- Repairing Your Printer
