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Network Key (Password) Unknown

Use the Wi-Fi Connection Assistant to diagnose and repair network status.

Select the link below to download Wi-Fi Connection Assistant and install it.

See below for starting up Wi-Fi Connection Assistant

If the problem persists after diagnosis and repair with Wi-Fi Connection Assistant, check the following items.

WPA/WPA2 Key Set for Wireless Router Unknown, Cannot Connect

For more on setting up a wireless router, see the instruction manual provided with the wireless router or contact its manufacturer. Make sure your computer can communicate with the wireless router.

Setting an Encryption Key

Select either WPA, WPA2, or WPA/WPA2.

Make sure your computer can communicate with the wireless router using the settings you have selected. For more on setting up a wireless router, see the instruction manual provided with the wireless router or contact its manufacturer.

  • Using WPA/WPA2 (Windows)

    The authentication method, Wi-Fi password, and dynamic encryption type must be identical among the wireless router, the printer, and your computer.

    Enter the Wi-Fi password configured on the wireless router.

    Either TKIP (basic encryption) or AES (secure encryption) is selected automatically as the dynamic encryption method.

    For details, see If WPA/WPA2 Details Screen Appears.

    Note

    • This printer supports WPA/WPA2-PSK (WPA/WPA2-Personal) and WPA2-PSK (WPA2-Personal).

    • Some printers support IEEE802.1X/EAP (WPA/WPA2 Enterprise). To configure IEEE802.1X/EAP (WPA/WPA2 Enterprise), you also need to configure the authentication (Radius) server.

      Contact the network administrator for more information.

    • This web page contains information about several models. Depending on the specifications of the printer you are using, some of the features described (scanner/copy, etc.) may not apply.

      For details about the functions of your printer, see Specifications.