Printer Does Not Print

1. Check 1 Make sure printer is turned on.

   If not, make sure the printer is securely plugged in and press ON button to turn on.

   Wait until the HOME screen appears on the touch screen. After a certain period of time has elapsed, the screen goes to sleep mode. In that case, touch the touch screen.

2. Check 2 Make sure that the cassette is correctly inserted.

   If there is an object under the printer, the cassette cannot be correctly inserted and paper may not be correctly fed.

   Make sure there are no objects under the printer and push the cassette flatly into the printer until it stops.

   • Loading Plain Paper

3. Check 3 Make sure printer is properly connected to computer.

   If you are using a USB cable, make sure it is securely connected to both the printer and the computer. When the USB cable is securely plugged in, check the following:

   • If you are using a relay device such as a USB hub, disconnect it, connect the printer directly to the computer, and retry the printing. If printing starts normally, there is a problem with the relay device. Contact the vendor of the relay device.

   • There could also be a problem with the USB cable. Replace the USB cable and retry the printing.

   If you use the printer with a network connection, make sure the printer is correctly set up for network use.

   • Cannot Find Printer on Network (Windows/macOS)

   Note

   • Wi-Fi Connection Assistant allows you to diagnose and repair the network status.

     Select the link below to download Wi-Fi Connection Assistant and install it.

     • Checking Printer Connection Status Using Wi-Fi Connection Assistant

     Refer to below in regard to starting up Wi-Fi Connection Assistant.

     • For Windows:

       • Starting Up Wi-Fi Connection Assistant

     • For macOS:

       • Starting Up Wi-Fi Connection Assistant

4. Check 4 Make sure paper settings match information set for cassette.

   If the paper settings do not match the information set for the cassette, an error message appears on the operation panel. Follow the instructions on the operation panel to solve the problem.

   Note

   • You can select whether the message which prevents misprinting is displayed.

     • To change the message view setting when printing using the printer's operation panel:

       • Feed settings

     • To change the message view setting when printing using the Printer Driver:

       • Changing the Printer Operation Mode (Windows)
       • Changing the Printer Operation Mode (macOS)

5. Check 5 If printing from a computer, delete unnecessary print jobs.

   • For Windows:

     • Deleting the Undesired Print Job

   • For macOS:

     • Deleting the Undesired Print Job

6. Check 6 Are your printer's Printer Driver selected when printing?

   The printer will not print properly if you are using a printer driver for a different printer.

   • For Windows:

     Make sure "Canon XXX series" (where "XXX" is your printer's name) is selected in the Print dialog box.

     Note

     • If multiple printers are registered to your computer, set your printer as Let Windows manage my default printer so that it is selected by default.

       • Default Printer Keeps Changing (Windows)

   • For macOS:

     Make sure your printer's name is selected in Printer in the Print dialog.

     Note

     • If multiple printers are registered to your computer, select Set as Default Printer from System Settings > Printers & Scanners for a printer to make the one selected by default.

7. Check 7 Are you trying to print a large data file? (Windows)

   If you are trying to print a large data file, it takes a long time to start printing.

   If the printer does not start printing after a certain period of time, select On for Prevention of Print Data Loss on the Print Options dialog box.

   For details, refer to Page Setup Tab Description.

   Important

   • Selecting On for Prevention of Print Data Loss may reduce print quality.
   • After printing is completed, select Off for Prevention of Print Data Loss.

8. Check 8 If printing from your computer, restart the computer.

   Restart the computer and try printing again.

   Important

   • For Windows:

     To restart your computer, choose Restart instead of Shut down.