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Cannot Print (Scan) from Smartphone/Tablet

If you cannot Print (Scan) from your smartphone/tablet, it is possible that your smartphone/tablet cannot communicate with the printer.

Check the cause of your problem according to the connection method.

Note

Cannot Communicate with Printer via Wi-Fi

If your smartphone/tablet cannot communicate with the printer, check the following.

  1. Check 1 Check power status of printer, network devices (e.g. wireless router), and your smartphone/tablet.

    • Turn on the printer or devices.
    • If the power is already turned on, cycle the power switch.
    • It may be necessary to resolve wireless router problems (e.g. update interval of a key, problems of DHCP update interval, energy saving mode) or to update the wireless router firmware.

    For details, contact the manufacturer of your wireless router.

  2. Check 2 Check settings of your smartphone/tablet.

    Make sure Wi-Fi is enabled on your device.

    For details, refer to your device's instruction manual.

  3. Check 3 Is printer connected to wireless router?

    • Use the icon on the lower left of the touch screen to check the connection status between the printer and wireless router.

      If the Wi-Fi on icon is not displayed, Wi-Fi is disabled. Turn on wireless communication on the printer.

    • Make sure the network settings of the printer (e.g. network name (SSID) or network key (password), etc.) are identical with those of the wireless router.

      To check the settings of the wireless router, refer to the instruction manual provided with it or contact its manufacturer.

      To check the current network settings of the printer, print out the network settings information or use the operation panel to display it.

    Note

  4. Check 4 Are network settings of your smartphone/tablet identical with those of wireless router?

    Make sure the network settings of the printer (e.g. network name (SSID) or network key (password), etc.) are identical with those of the wireless router.

    To check the settings of your smartphone/tablet, refer to the instruction manual provided with it.

    If the network settings of your smartphone/tablet are not identical with those of the wireless router, change the network settings of it to match with those of the wireless router.

  5. Check 5 Make sure the printer is not placed too far away from the wireless router.

    If the distance between the printer and wireless router is too far, wireless communication becomes poor. Place the printer and wireless router close to each other.

  6. Check 6 There may be a problem with the signal. Monitor signal status and move printer and wireless router as necessary.

    Place the printer and wireless router where there are no obstacles between them. Wireless communication between different rooms or floors is generally poor. Wireless communication can be impeded by building materials containing metal or concrete. If the printer cannot communicate with the computer over a Wi-Fi due to a wall, place the printer and the computer in the same room.

    In addition, if a device like a microwave oven that emits radio waves of the same frequency bandwidth as a wireless router is nearby, it may cause interference. Place the wireless router as far away from interference sources as possible.

    Check the signal strength on the touch screen.

    7. Note

    • If the web page cannot be printed using an Android device, it may be possible to print it by changing Wireless Direct connection.

Cannot Communicate with Printer while It Is in Wireless Direct

If your smartphone/tablet cannot communicate with the printer in the Wireless Direct, check the following.

  1. Check 1 Check power status of printer and device (e.g. smartphone/tablet).

    Turn on the printer or devices.

    If the power is already turned on, cycle the power switch.

  2. Check 2 Check if the Wireless Direct icon is displayed on the touch screen of the printer.

    If it is not displayed, Wireless Direct is disabled. Please turn on the Wireless Direct.

  3. Check 3 Check settings of your smartphone/tablet.

    Make sure Wi-Fi is enabled on your device.

    For details, refer to your device's instruction manual.

  4. Check 4 Check that printer is selected as connection for devices (e.g. smartphone/tablet).

    Select the network name (SSID) for Wireless Direct specified for the printer as the connection destination for devices.

    Check the destination on your device.

    For details, refer to your device's instruction manual or visit the manufacturer's website.

    To check the network name (SSID) for Wireless Direct specified for the printer, print out the network settings information or use the operation panel to display it.

  5. Check 5 Check that Wireless Direct password set for printer is entered correctly.

    To check the password specified for the printer, print out the network settings information or use the operation panel to display it.

  6. Check 6 Check that printer is not placed too far away from device.

    If the distance between the printer and the device is too far, wireless communication becomes poor. Place the printer and the device close to each other.

  7. Check 7 Check that 5 devices are already connected.

    Wireless Direct does not allow more than 5 devices to be connected.

Note

  • Some printers support IEEE802.1X/EAP (WPA/WPA2/WPA3 Enterprise). Note that when IEEE802.1X/EAP (WPA/WPA2/WPA3 Enterprise) is set to Enable, Wireless Direct is set to Disable.

  • Depending on the specifications of the printer you are using, some of the features described (connection, scanner/copy and etc.) may not apply.

    For details about the functions of your printer, see Product Specifications.