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Failed to MP Drivers Installation (Windows)

If installation does not start when you insert Setup CD-ROM:

Follow the instructions below to start the installation.

  1. Make the following settings.

    • In Windows 10, click Start > File Explorer, and then click This PC from list on left.

    • In Windows 8.1, select Explorer icon in Taskbar on Desktop, and then select This PC from list on left.

    • In Windows 7, click Start, and then click Computer.

  2. Double-click the CD-ROM icon in the window that appears.

    If the contents of the CD-ROM appear, double-click Msetup4.exe.

    If you cannot install the MP Drivers with the Setup CD-ROM, install it from the Canon website.

Note

  • If the CD-ROM icon does not appear, try the following:

    • Remove the CD-ROM from your computer and reinsert it.

    • Restart your computer.

    If the icon still does not appear, try a different disc and see if it appears. If it does, there is a problem with the Setup CD-ROM. Contact your nearest Canon service center to request a repair.

If you cannot get past the Printer Connection screen:

Other cases:

If the MP Drivers was not installed correctly, uninstall the MP Drivers, restart your computer, and then reinstall the MP Drivers.

Reinstall the MP Drivers with the Setup CD-ROM or install it from the Canon website.

Note

  • If the installer was stopped due to a Windows error, Windows operation may be unstable, and you may not be able to install the drivers. Restart your computer and then reinstall the drivers.