Cannot Proceed beyond Printer Connection Screen
If you cannot proceed beyond the Printer Connection screen, check the following.
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Check1 Make sure USB cable is securely plugged in to printer and computer.
Connect the printer and the computer using a USB cable as the illustration below. The USB port is located at the back of the printer.
Important
- Connect the "Type-B" terminal to the printer with the notched side facing UP. For details, refer to the instruction manual supplied with the USB cable.
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Check2 Follow procedure below to connect printer and computer again.
Important
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For macOS, make sure the lock icon is on the lower left of the Printers & Scanners screen.
If the icon (locked) is displayed, click the icon to unlock. (The administrator name and the password are necessary to unlock.)
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Unplug USB cable from printer and computer and connect it again.
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Make sure no printer operation is in progress and turn off.
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Turn on printer.
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Check3 If you cannot resolve problem, follow procedure below to reinstall printer driver.
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For Windows:
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Click Cancel.
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Click Back to Top on Setup Canceled screen.
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Click Exit on Start Setup screen and finish setup.
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Turn off printer.
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Restart computer.
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Make sure you have no application software running.
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Perform setup on top page of Online Manual.
Note
- You can use the Setup CD-ROM to redo setup.
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For macOS:
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Click Next.
The screen telling you that installation has not been completed appears.
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Click No.
The screen to select application software to install appears.
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Click Back to Top.
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Click Exit on Start Setup screen.
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Turn off printer.
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Restart computer.
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Make sure you have no application software running.
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Perform setup on top page of Online Manual.
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