skip to main text

Cannot Send a Fax

Cannot send a fax to any destination

If you cannot send a fax, check the following items.

  1. Check1 Check that the telephone line is connected correctly.

    • Reconnect the telephone line cable to the telephone line jack (LINE icon), and plug the other end into the telephone wall jack or telephone jack.
    • If you do not hear the normal telephone line sound (dial tone) from the printer when you select the Offhook, the telephone line connection may be incorrect or there may be a problem with the telephone line. Check that the connection method of the telephone line is correct, and contact your telephone company and the manufacturer of your terminal adapter.
    • If "Hook key is disabled." is displayed when you select the Offhook, select Fax settings > Security control > Hook key settings and then select Enable.

  2. Check2 Is the telephone line type set correctly?

    Check the telephone line type setting and change it as necessary.

  3. Check3 Is Dial tone detect set to ON?

    Select Fax settings > Advanced fax settings > Dial tone detect and then select OFF.

  4. Check4 Is the fax/telephone number registered correctly in printer's directory?

    Check the recipient's fax/telephone number, correct the fax/telephone number registered in the printer's directory, and then send the document again.

  5. Check5 Is printer's memory full?

    Delete contents in memory, and then send the fax again.

  6. Check6 Is document loaded properly?

    Remove the document, and then reload it on the platen or in the ADF.

  7. Check7 Does a printer error occur?

    If an error message is displayed on the LCD, check the cause.

    For messages, refer to Message Is Displayed.

    Press Stop button and if the message is closed, you can send the fax.

Cannot send a fax to a specific destination

If you cannot send a fax to a specific destination, check the following items.

  1. Check1 Check if the Check RX fax information setting is not set to ON.

    Set Check RX fax information in Security control of Fax settings to OFF.

  2. Check2 Check if the fax can be sent manually.

    If you do not hear the fax sound of the other device from the printer after dialing, the dialed phone number is incorrect or the destination is set to receive the fax manually.

    If you can send the fax, check the registered fax phone number.

    If the registered phone number is correct, add P (pause) with the # key at the very end of the registered phone number.