Frequently Asked Questions
Examples of Problems
Printer Does Not Move
- Power Does Not Come On
- Power Shuts Off By Itself
- LCD Is Off
- LCD Shows Wrong Language
- USB Connection Problems
- Cannot Communicate with Printer via USB
- Printing Does Not Start
- Copying/Printing Stops
- Cannot Print Using AirPrint
- Printing Is Slow
- No Ink Comes Out
- Paper Jams
- Paper Does Not Feed Properly/"No Paper" Error
- Print Results Are Unsatisfactory
- Scanning Problems (Windows)
- Scanning Problems (Mac OS)
- Scan Results Are Unsatisfactory (Windows)
- Scan Results Are Unsatisfactory (Mac OS)
- Cannot Print/Scan from Smartphone/Tablet
- Errors Often Occur When You Send a Fax
- Quality of Received Fax is Poor
- Cannot Dial
- Telephone Disconnects During a Call
Cannot Set Correctly (Network)
- Cannot Find Printer on Check Printer Settings Screen During Setup (Windows)
- Cannot Find Printer while Using Wireless LAN
- Printer Suddenly Cannot Be Used
- Network Key Unknown
- Administrator Password Set for Printer Unknown
- Printer Cannot Be Used After Replacing Wireless Router or Changing Its Settings
- Message Appears on Computer During Setup
- Checking Network Information
- Restoring to Factory Defaults
Cannot Set Correctly (Installation)
Error or Message Appears
Operation Problems
- Network Communication Problems
- Printing Problems
- Problems while Printing/Scanning from Smartphone/Tablet
- Scanning Problems (Windows)
- Scanning Problems (Mac OS)
- Faxing Problems
- Mechanical Problems
- Installation and Download Problems
- Errors and Messages
- If You Cannot Solve a Problem
- Repairing Your Printer
- Check the State of the Print Head
